Business Process Analyst (m/w/d) 80 - 100% — Zurich Insurance (sede Ticino)
- Location
- Zürich, Oerlikon Hybride s Arbeiten: bis zu 40% #LI-Hybrid
- Contract
- internship
- Posted
- 5 days ago
Role overview
Does the idea of shaping the CRM world of the future inspire you, bringing your extensive experience and expertise to bear?
Do you enjoy working with various internal and external stakeholders to develop outstanding CRM solutions?
As a business process analyst in the CX and CRM team, you will analyze customer-centered processes, derive improvements and accompany CRM implementations of optimized customer experiences.
- Does the idea of shaping the CRM world of the future inspire you, bringing your extensive experience and expertise to bear?
- Do you enjoy working with various internal and external stakeholders to develop outstanding CRM solutions?
- As a Zurich employee, you benefit from a multitude of advantages and a strong culture characterized by acceptance, diversity and team orientation.
What the company offers
- As a Zurich employee, you benefit from a multitude of advantages and a strong culture characterized by acceptance, diversity and team orientation.
Application process
- Your task is to understand specialist requirements, formulate them precisely and translate them into solutions together with Application Engineers.
- Find out here why Zurich Switzerland is one of the "Top 3" employers in Switzerland.
- Become part of it and apply as a Business Process Analyst. What you do
- You will comprehensively analyze the existing customer processes and identify potential in complex processes, ideally building and maintaining a process map in customer management.
- You work together with the departments, understand their requirements and develop concrete requirements for technical solutions in the CRM.
- You define target processes and coordinate the implementation of new processes and customer experiences
- You support quality assurance, perform functional and acceptance tests, create documentation, reports and presentations for internal stakeholders
- You lead and moderate cross-divisional workshops and meetings to understand and define customer processes holistically What you bring
Contacts
- Talent Acquisition Consultant: Marco Stettler (+41 44 628 31 62) Additional information Part-time or full-time: 80
- 100% Place of work: Zurich, Oerlikon Hybrids working: up to 40% LI-Hybrid
Additional details
- Become part of it and apply as a Business Process Analyst.
- You lead and moderate cross-divisional workshops and meetings to understand and define customer processes holistically
- Training in process modeling using BPMN as well as in requirements engineering Strong communication skills;
- Ability to attract different stakeholders to a common goal
- Talent Acquisition Consultant: Marco Stettler (+41 44 628 31 62) Additional information Part-time or full-time: 80 Place of work: Zurich, Oerlikon Hybrids working: up to 40%
- You are welcome to convince us of your motivation during a personal meeting.
- See here and become part of it. Information for recruiters
Notes and original content
- What you do
- What you bring
- Training in process modeling using BPMN as well as in requirements engineering
- Strong communication skills;
- Your contact
- Talent Acquisition Consultant: Marco Stettler (+41 44 628 31 62)
- Additional information
- Part-time or full-time: 80
- Place of work: Zurich, Oerlikon
- Hybrids working: up to 40%
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 83'000 - 126'000 gross per year for this position in Zürich, Oerlikon Hybride s Arbeiten: bis zu 40% #LI-Hybrid. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a internship position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
