Assistant Reservations Manager (m/w/d) — Kulm Hotel St. Moritz
NewCHF 79'000 - 120'000
Kulm Hotel St. Moritz · Pontresina (GR)
- Location
- Pontresina
- Contract
- full-time
- Posted
- Today
SalaryCHF 79'000 - 120'000
Role overview
Assistant Reservations Manager (m/w/d) — Kulm Hotel St.
Moritz (Grand Hotel Kronenhof), Pontresina (Engadin, Graubünden) Mansioni Pensum: 100% Vertrag: Unbefristet / Permanent Stellenantritt: 2026-08-01 Descrizione
People at 1800m above sea level are shaping the Luxury Mountain Travel.
- Assistant Reservations Manager (m/w/d) — Kulm Hotel St.
- Moritz (Grand Hotel Kronenhof), Pontresina (Engadin, Graubünden) Mansioni Pensum: 100% Vertrag: Unbefristet / Permanent Stellenantritt: 2026-08-01 Descrizione
- Professional background: You have completed vocational training in hospitality or a commercial field – ideally within luxury hospitality – and offer several years of relevant experience.
- Sales mindset: You understand what drives booking decisions and how to elevate the guest experience through strategic room sales.
- Drive & growth orientation: You are eager not just to meet expectations but to improve processes and invest in your own development. Cosa offriamo
Key requirements
- Professional background: You have completed vocational training in hospitality or a commercial field – ideally within luxury hospitality – and offer several years of relevant experience.
- Sales mindset: You understand what drives booking decisions and how to elevate the guest experience through strategic room sales.
- Language skills: You speak and write fluently in German and English; additional knowledge of French or Italian is a plus.
- Composure & clarity: Whether under pressure or in direct guest communication, you remain professional, efficient, and warm.
- At Kulm Group, our employees are the heart of our success. -
- We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
What the company offers
- Drive & growth orientation: You are eager not just to meet expectations but to improve processes and invest in your own development. Cosa offriamo
Contacts
- You are the voice of our hotel: Whether by phone or email, you craft compelling offers, confirm bookings, and ensure follow-ups are handled with precision – all in line with LHW and ISO standards.
- You think in terms of occupancy and opportunity: You keep our reservations plan accurate and up to date, actively contributing to the optimal utilization of our room inventory.
- You bring numbers to life: In close collaboration with the Executive Assistant Manager and Front Office Manager, you develop forecasts and reports that are essential for daily planning.
- You are meticulous with data: Guest profiles and databases are maintained with care and discretion – structure and compliance are part of your DNA.
- You stay ahead of the curve: From managing the Channel Manager system to continuously refining our ISO and RIMS standards – you ensure smooth operations and bring fresh ideas to the table.
- You turn potential into performance: Upselling is more than a task to you – it’s a way to enhance the guest journey and create meaningful added value.
Additional details
- Moritz (Grand Hotel Kronenhof), Pontresina (Engadin, Graubünden) Mansioni Vertrag: Unbefristet / Permanent Stellenantritt: 2026-08-01 Descrizione
- Drive & growth orientation: You are eager not just to meet expectations but to improve processes and invest in your own development.
Notes and original content
- Moritz (Grand Hotel Kronenhof), Pontresina (Engadin, Graubünden) Mansioni
- Pensum: 100%
- Vertrag: Unbefristet / Permanent
- Stellenantritt: 2026-08-01 Descrizione
- Cosa offriamo
