Sr. Director of Guest Experience Development & Delivery — MSC Group
NewCHF 97'500 - 165'500
MSC Group · Geneva (GE)
- Location
- Geneva
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 97'500 - 165'500
Role overview
Your Purpose
The Sr.
Director of Guest Experience Development & Delivery is responsible for bringing the next generation of guest experiences to life across MSC Cruises' new class of ships.
- Your Purpose
- The Sr.
Application process
- industry best practices and continuous innovation to elevate onboard experiences across the fleet. Cross-Functional Leadership
- Lead collaboration across Newbuild, Operations, Marketing, Revenue Management, architects, designers, and external partners to successfully deliver new guest experiences.
- Ensure alignment between ship design, construction milestones, operational readiness, and launch activities.
- Manage stakeholder expectations, priorities, risks, dependencies, and decision-making throughout the project lifecycle. Project & Delivery Management
- Oversee project plans, budgets, timelines, milestones, risks, and deliverables across multiple initiatives.
- Support the SVP with budget oversight, executive reporting, strategic recommendations, and delivery governance.
- Ensure projects are properly planned, resourced, and delivered on time, within scope, and in line with business objectives. Executive Communication
- Prepare and deliver high-impact presentations and project updates for senior leadership, including the CEO and Chairman.
Additional details
- Director regularly presents progress, recommendations, and delivery strategies to executive stakeholders, including the CEO and Chairman, ensuring alignment from concept approval through successful launch. Experience Development & Delivery
- Ensure every experience remains true to the original vision while being operationally feasible, commercially successful, and aligned with MSC Cruises' brand standards. Guest Experience Excellence
- Apply industry best practices and continuous innovation to elevate onboard experiences across the fleet. Cross-Functional Leadership
- Manage stakeholder expectations, priorities, risks, dependencies, and decision-making throughout the project lifecycle. Project & Delivery Management
- Ensure projects are properly planned, resourced, and delivered on time, within scope, and in line with business objectives. Executive Communication
- Support executive decision-making with data-driven insights, operational considerations, and guest experience perspectives.
- Foster a collaborative, accountable, innovative, and guest-first culture while developing future leadership talent. Performance & Continuous Improvement
- Drive a culture of excellence, innovation, and continuous improvement across all guest experience development activities. Your Journey so far Bachelor's degree required;
- Willingness to travel internationally up to 30%.
- Apply today to be part of a global team that is pushing boundaries and achieving something remarkable.
Notes and original content
- Director regularly presents progress, recommendations, and delivery strategies to executive stakeholders, including the CEO and Chairman, ensuring alignment from concept approval through successful launch.
- Your Impact
- Experience Development & Delivery
- Ensure every experience remains true to the original vision while being operationally feasible, commercially successful, and aligned with MSC Cruises' brand standards.
- Guest Experience Excellence
- Apply industry best practices and continuous innovation to elevate onboard experiences across the fleet.
- Cross-Functional Leadership
- Manage stakeholder expectations, priorities, risks, dependencies, and decision-making throughout the project lifecycle.
- Project & Delivery Management
- Ensure projects are properly planned, resourced, and delivered on time, within scope, and in line with business objectives.
