Service Delivery Lead – Medical Writing — Roche
- Location
- Petaling Jaya
- Contract
- full-time
- Posted
- 21 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Your primary responsibilities will include:
- Lead Medical Writing Services: Oversee Medical Writing services, ensuring that content production perfectly aligns with therapeutic guidelines, business needs, and strict regulatory standards.
Main responsibilities
- Your primary responsibilities will include:
- Lead Medical Writing Services: Oversee Medical Writing services, ensuring that content production perfectly aligns with therapeutic guidelines, business needs, and strict regulatory standards.
- Harmonize Workflows: Manage and streamline cross-pillar content processes and workflows between medical writing and other core digital content functions.
- Cross-Functional Alignment: Collaborate closely with Compliance and Medical Affairs to maintain a perfect balance between creative brand storytelling and regulatory requirements.
- Operational Governance: Implement, monitor, and maintain standard operating procedures (SOPs), delivery frameworks, KPIs, and SLAs to guarantee consistent and measurable service execution.
- Stakeholder & Vendor Orchestration: Serve as the central coordination point between internal Business Leads, GDH Leads, and external delivery partners to ensure structured, transparent operations.
- Drive Continuous Improvement: Analyze service performance data, monitor metrics, identify inefficiencies, and execute structured improvement initiatives using defined governance frameworks.
- Future-Ready Innovation: Ensure cost-conscious, scalable delivery models while actively driving the adoption of modern technologies—including GenAI where applicable—to maximize efficiency.
- Capacity & Incident Management: Coordinate operational capacity planning for workload balance, and manage service incidents or escalations with rigorous root-cause follow-up.
- Collaboration with business partners in Switzerland, this position is based in Malaysia will need to work flexible hours .
Additional details
- Join Roche, where every voice matters.
- You will oversee operational governance across both internal teams and external vendors, ensuring our communications remain scientifically accurate, regulatory-compliant, and impactful. The Role: What You Will Do
- Occasionally—though not regularly—need to work during Malaysian evening hours.
- Process integrity, performance transparency, and service consistency are at the core of how you operate. Your Experience & Background
Notes and original content
- The Position
- Who We Are
- You will oversee operational governance across both internal teams and external vendors, ensuring our communications remain scientifically accurate, regulatory-compliant, and impactful.
- The Role: What You Will Do
- Who You Are
- Process integrity, performance transparency, and service consistency are at the core of how you operate.
- Your Experience & Background
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 85'500 - 129'500 gross per year for this position in Petaling Jaya. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
