Re/Insurance OPS Excellence Manager - US & Canada — Swiss Re
- Location
- Zürich
- Contract
- full-time
- Posted
- 16 days ago
Role overview
Locations: Armonk, NY, US | Fort Wayne, IN, US
Are you a people-first leader who thrives at the intersection of operational excellence and business impact?
Do you get energized by building high-performing teams, solving complex problems, and driving meaningful process improvements?
- Locations: Armonk, NY, US | Fort Wayne, IN, US
- Are you a people-first leader who thrives at the intersection of operational excellence and business impact?
- Key Responsibilities
- Lead, coach, and develop a high-performing Sales Operations team, fostering a culture of accountability, continuous learning, and exceptional client service
Main responsibilities
- Key Responsibilities
- Lead, coach, and develop a high-performing Sales Operations team, fostering a culture of accountability, continuous learning, and exceptional client service
- Drive cross-training initiatives to build team resilience and ensure business continuity across shifting priorities
- Oversee end-to-end customer onboarding and operational support activities, ensuring service levels, quality standards, and operational objectives are consistently met
- Manage team workload and capacity effectively, adapting to volume fluctuations and evolving business priorities with agility
- Maintain robust operational controls and data quality standards , monitoring KPIs and operational metrics to ensure accuracy, integrity, and compliance
- Support audit, compliance, and governance requirements , serving as a key operational point of contact for escalations and risk management
- Identify and lead process improvement initiatives that simplify, standardize, and automate workflows — improving efficiency, scalability, and the overall stakeholder experience
- Partner with technology and business teams to implement operational enhancements and drive digital transformation within the function
- Build and sustain strong relationships with internal business partners and leadership, communicating operational performance, priorities, and risks with clarity and confidence About the Team
Application process
- If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
- We may use AI-powered tools to support the review and evaluation of applications for this position.
- These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people.
- To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. Keywords: Reference Code: 138536
Additional details
- Build and sustain strong relationships with internal business partners and leadership, communicating operational performance, priorities, and risks with clarity and confidence
- Team members play a meaningful role in shaping how the business operates, making this a place where your contributions are visible and your impact is real.
- Bachelor's degree or equivalent professional experience in a relevant discipline These are additional nice to haves:
- This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
- To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. Reference Code: 138536
Notes and original content
- Armonk, NY, US |
- Fort Wayne, IN, US
- About the Role
- About the Team
- Bachelor's degree or equivalent professional experience in a relevant discipline
- These are additional nice to haves:
- About Swiss Re
- To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.
- Reference Code: 138536
Questions about this listing
What salary does Swiss Re offer for this role?
Swiss Re lists CHF 101'500 - 154'000 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Swiss Re offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Swiss Re during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Swiss Re?
Use the "Apply now" button on this page — it links directly to Swiss Re's original listing at swissre.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
