Night audit — Marriott International

Mansioni - Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. - Process all payment types such as room charges, cash, checks, debit, or credit. - Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. - Print contingency lists to have a record of all guests in case of emergency. - Sell a room/accommodation to guests without reservations based on availability. - Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. - Complete the Room Rate Variance Report. - Process all guest check-ins and assign room. - Activate or reissue room keys using electronic key machine. - Count bank at end of shift and secure bank. - Balance and drop receipts according to Accounting specifications. - Report accidents, injuries, and unsafe work conditions to manager. - Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. - Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. - Speak with others using clear and professional language; answer telephones using appropriate etiquette. - Develop and maintain positive working relationships with others; support team to reach common goals. - Comply with quality assurance expectations and standards. - Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. - Perform other reasonable job duties as requested by Supervisors. Compiti Critici Sicurezza e Sicurezza - Maintain awareness of undesirable persons on property premises. - Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). - Identify and correct uns