IT SERVICE DELIVERY — Union Bancaire Privée
- Location
- Geneva, Switzerland
- Contract
- full-time
- Posted
- 36 days ago
Role overview
Job Profile: IT Service Delivery – Team Lead Department: COO – IT / IT Service Delivery Location: Geneva – On-site (not hybrid) Job Type: Full-Time (Permanent) Reports To: Head of IT Service Management
Date: 01.08.2026 Job Summary
The IT Service Delivery – Team Lead is responsible for managing the daily operations and governance of IT Service Management (ITSM) processes within UBP, with a focus on Incident, Problem, Change and Vulnerability Management, the ITSM tool (Jira Service Management) and CMDB governance.
- Job Profile: IT Service Delivery – Team Lead Department: COO – IT / IT Service Delivery Location: Geneva – On-site (not hybrid) Job Type: Full-Time (Permanent) Reports To: Head of IT Service Management
- Date: 01.08.2026 Job Summary
- Key Responsibilities IT Incident Management:
- Coordinate and oversee the end‑to‑end IT Incident Management process.
Main responsibilities
- Key Responsibilities IT Incident Management:
- Coordinate and oversee the end‑to‑end IT Incident Management process.
- Ensure timely, clear and audience‑appropriate communication and reporting on IT incidents to end users, IT management and business stakeholders.
- Monitor incident trends, identify recurring issues and propose corrective and preventive actions.
- Ensure that SLAs, regulatory requirements (including DORA) and internal quality standards are met.
- Measure and improve user satisfaction (e.g. post‑incident surveys, CSAT) and minimize business impact and downtime for critical services. IT Problem Management:
- Coordinate and oversee IT Problem Management activities.
- Facilitate root cause analysis, ensure appropriate documentation of known errors and maintain a robust Known Error Database.
- Communicate and report on IT problems to IT stakeholders, with a more technical audience than Incident Management.
- Follow up on action plans to prevent recurrence of major incidents and track their effectiveness over time.
Application process
- Coordinate with infrastructure and application teams to maintain accurate relationships and dependencies between configuration items.
- Implement regular data quality controls (reconciliations, audits, KPIs on completeness and correctness) and ensure integration of the CMDB with other tools (monitoring, vulnerability management, asset management). Process & Quality Management:
- Standardize and continuously improve IT Service Delivery processes in line with ITIL best practices.
- Define, track and report KPIs and metrics related to Incident, Problem, Change, Vulnerability Management, ITSM tool usage and CMDB quality.
- Develop dashboards and regular reports for IT management and governance committees, using ITSM and related data to support decision‑making.
- Contribute to audit readiness and compliance for IT Service Management and Vulnerability Management processes (internal and external audits).
- Promote a culture of service excellence, customer focus and continuous improvement within the team and across IT.
- Lead post‑incident reviews (PIR) and change reviews to identify lessons learned and drive corrective and preventive actions. Team Leadership:
Additional details
- Job Profile: IT Service Delivery – Team Lead Department: COO – IT / IT Service Delivery Location: Geneva – On-site (not hybrid) Job Type: Full-Time (Permanent) Reports To: Head of IT Service Management Key Responsibilities IT Incident Management:
- Measure and improve user satisfaction (e.g. post‑incident surveys, CSAT) and minimize business impact and downtime for critical services. IT Problem Management:
- Maintain close communication with the Service Desk to detect patterns and emerging issues, leveraging ITSM data and trends to prioritize high‑impact problems. IT Change Management:
- Align the Change Management process with Agile / DevOps practices used by development and infrastructure teams, while maintaining compliance, stability and security. Vulnerability Management:
- Ensure alignment between Vulnerability Management and Incident, Problem and Change processes (e.g. remediation via standard or emergency changes). ITSM Tool Ownership:
- Promote automation (routing, notifications, integrations with other tools) to improve operational efficiency.
- Implement regular data quality controls (reconciliations, audits, KPIs on completeness and correctness) and ensure integration of the CMDB with other tools (monitoring, vulnerability management, asset management). Process & Quality Management:
- Lead post‑incident reviews (PIR) and change reviews to identify lessons learned and drive corrective and preventive actions.
- Promote a collaborative, inclusive and accountable team culture. Skills and Qualifications
- High School / Maturité / Baccalauréat or higher degree in Information Technology, Computer Science or a related field.
Notes and original content
- Job Profile: IT Service Delivery – Team Lead
- Department: COO – IT / IT Service Delivery
- Location: Geneva – On-site (not hybrid)
- Job Type: Full-Time (Permanent)
- Reports To: Head of IT Service Management
- Date: 01.08.2026
- Job Summary
- Key Responsibilities
- IT Incident Management:
- Measure and improve user satisfaction (e.g. post‑incident surveys, CSAT) and minimize business impact and downtime for critical services.
Questions about this listing
What salary does Union Bancaire Privée offer for this role?
Union Bancaire Privée lists CHF 63'000 - 107'500 gross per year for this position in Geneva, Switzerland. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Union Bancaire Privée offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Union Bancaire Privée during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at Union Bancaire Privée?
Use the "Apply now" button on this page — it links directly to Union Bancaire Privée's original listing at iaadtu.fa.ocs.oraclecloud.eu, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
