Responsable de l'Unité Service Client et Administration - 80% à 100% — HUG

Full description

You join the Organization and Quality team of the HUG Training and Development Centre as Head of the Customer Service and Administration Unit. As such, you drive the unit by guaranteeing the quality of reception, customer service and administrative services. You supervise all administrative and logistical activities related to the training offer, coordinate the processing and referral of requests to the relevant interlocutors and ensure the smoothness of daily operations. In an approach that fosters a collaborative working environment, you guide the secretariat team and support the maintenance and development of its skills. You organize unit priorities, ensure efficient allocation of resources, and ensure compliance with quality and timeliness commitments. You actively contribute to the optimization of business processes and workflows, harmonize practices and develop an organization that promotes responsiveness, reliability of services and the satisfaction of internal and external clients. Through a service-centric approach, continuous improvement and collaboration, you bring together teams, accompany change and strengthen synergies with different stakeholders. You also put in place steering tools and performance indicators to improve the efficiency of administrative activities, the quality of service rendered and the logistical management of training. In this context, you identify areas for improvement and lead projects to simplify processes and optimize user experience. In addition, you participate in the cross-cutting projects of the Training and Development Centre, contribute to the evolution of working methods and accompany organizational transformations in line with the strategic orientations of the HUGs. Finally, you show flexibility and openness to support the Organization and Quality Sector's mission in an organizational transition.