Head of the Customer Service and Administration Unit - 80% to 100% — HUG
- Location
- Chêne-Bourg
- Contract
- full-time
- Posted
- Yesterday
Role overview
You join the Organization and Quality team of the HUG Training and Development Centre as Head of the Customer Service and Administration Unit.
As such, you drive the unit by guaranteeing the quality of reception, customer service and administrative services.
You supervise all administrative and logistical activities related to the training offer, coordinate the processing and referral of requests to the relevant interlocutors and ensure the smoothness of daily operations.
In an approach that fosters a collaborative working environment, you guide the secretariat team and support the maintenance and development of its skills.
You organize unit priorities, ensure efficient allocation of resources, and ensure compliance with quality and timeliness commitments.
You actively contribute to the optimization of business processes and workflows, harmonize practices and develop an organization that promotes responsiveness, reliability of services and the satisfaction of internal and external clients.
Through a service-centric approach, continuous improvement and collaboration, you bring together teams, accompany change and strengthen synergies with different stakeholders.
You also put in place steering tools and performance indicators to improve the efficiency of administrative activities, the quality of service rendered and the logistical management of training.
In this context, you identify areas for improvement and lead projects to simplify processes and optimize user experience.
In addition, you participate in the cross-cutting projects of the Training and Development Centre, contribute to the evolution of working methods and accompany organizational transformations in line with the strategic orientations of the HUGs.
Company and context
- You join the Organization and Quality team of the HUG Training and Development Centre as Head of the Customer Service and Administration Unit.
- As such, you drive the unit by guaranteeing the quality of reception, customer service and administrative services.
- You supervise all administrative and logistical activities related to the training offer, coordinate the processing and referral of requests to the relevant interlocutors and ensure the smoothness of daily operations.
- In an approach that fosters a collaborative working environment, you guide the secretariat team and support the maintenance and development of its skills.
- You organize unit priorities, ensure efficient allocation of resources, and ensure compliance with quality and timeliness commitments.
- You actively contribute to the optimization of business processes and workflows, harmonize practices and develop an organization that promotes responsiveness, reliability of services and the satisfaction of internal and external clients.
- Through a service-centric approach, continuous improvement and collaboration, you bring together teams, accompany change and strengthen synergies with different stakeholders.
- You also put in place steering tools and performance indicators to improve the efficiency of administrative activities, the quality of service rendered and the logistical management of training.
- In this context, you identify areas for improvement and lead projects to simplify processes and optimize user experience.
- In addition, you participate in the cross-cutting projects of the Training and Development Centre, contribute to the evolution of working methods and accompany organizational transformations in line with the strategic orientations of the HUGs.
Questions about this listing
What salary does HUG offer for this role?
HUG lists CHF 60'500 - 91'500 gross per year for this position in Chêne-Bourg. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does HUG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with HUG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at HUG?
Use the "Apply now" button on this page — it links directly to HUG's original listing at jobs.smartrecruiters.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
