Guest Experience Agent — Marriott International
NewCHF 60'500 - 91'500
Marriott International · Geneva (GE)
- Location
- Geneva
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 60'500 - 91'500
Role overview
Are you passionate about delivering exceptional guest experiences and creating memorable stays?
Join our Front Office team as a Guest Experience Agent and become the first point of contact for our guests, ensuring a seamless and personalized experience from arrival to departure. Your Role
As a Guest Experience Agent and Customer Care Coordinator, you will play a key role in delivering Marriott's service excellence standards by handling guest requests, managing front desk and telephone reception operations, coordinating with various hotel departments, and ensuring seamless communication through all guest contact channels.
- Are you passionate about delivering exceptional guest experiences and creating memorable stays?
- Join our Front Office team as a Guest Experience Agent and become the first point of contact for our guests, ensuring a seamless and personalized experience from arrival to departure. Your Role
- Your Main Responsibilities Guest Services & At Your Service (AYS)
- Answer and direct telephone calls according to Marriott standards.
Main responsibilities
- Your Main Responsibilities Guest Services & At Your Service (AYS)
- Answer and direct telephone calls according to Marriott standards.
- Coordinate guest requests with the relevant departments and ensure timely follow-up.
- Handle pre-arrival communications and guest profile updates.
- Process room service orders and assist guests with in-room services.
- Follow up on guest concerns and provide effective service recovery when needed. Guest Experience
- Anticipate guest needs and provide personalized service.
- Build meaningful connections with guests to enhance satisfaction and loyalty.
- Ensure all guest requests and concerns are resolved promptly and professionally.
- Deliver a high level of hospitality in line with Marriott brand standards. Teamwork & Communication
Application process
- now and start your Marriott journey with us.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
- As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality.
- Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
Contacts
- Manage guest requests via phone, email, chat, and other communication channels.
Company and context
- Strong organizational and multitasking abilities.
- Ability to remain calm and solution-oriented under pressure.
- Positive attitude and team-player mindset.
- Good computer skills and attention to detail. Languages
- Fluent French and English required.
- Additional languages are highly valued.
- Why Join Marriott?
- At Marriott International, we believe our associates are our greatest asset.
- We are committed to creating an inclusive environment where everyone can grow, develop their careers, and thrive. What we offer:
- International career opportunities within Marriott International Ongoing training and development A supportive and diverse work environment
Additional details
- Join our Front Office team as a Guest Experience Agent and become the first point of contact for our guests, ensuring a seamless and personalized experience from arrival to departure.
- Follow up on guest concerns and provide effective service recovery when needed.
- Deliver a high level of hospitality in line with Marriott brand standards. Teamwork & Communication
- Experience with Opera PMS is an asset.
- Good computer skills and attention to detail.
- We are committed to creating an inclusive environment where everyone can grow, develop their careers, and thrive.
- International career opportunities within Marriott International Ongoing training and development A supportive and diverse work environment
- Apply now and start your Marriott journey with us.
Notes and original content
- Guest Experience
- Deliver a high level of hospitality in line with Marriott brand standards.
- Teamwork & Communication
- What we offer:
- International career opportunities within Marriott International
- Ongoing training and development
- A supportive and diverse work environment
