Europe Client Relationship Manager — Vacheron Constantin
Role overview
Dans l'univers de la Maison, nos collaborateurs de tous horizons partagent avec passion un but commun : la quête permanente de l'excellence portée par les compétences et l'engagement exceptionnels des femmes et des hommes qui travaillent dans notre Manufacture. Maison de connaisseurs en Haute Horlogerie, Vacheron Constantin n'a jamais cessé, au cours de ses plus de 269 ans d'histoire, de se créer, de s'enrichir et de se réinventer. Be One Of Not Many FOR THOSE WHO SEEK EXCELLENCE Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.
## Mansioni YOUR ROLE We are seeking a Europe Client Relationship Manager who will be responsible for generating qualitative high value sales (exceptional/Les Cabinotiers timepieces) by developing his own VIC/VVIC client portfolio, cultivating strong relationships and leveraging the Maison hospitality platform, whilst also recruiting new clients/UHNWI. Collaboratively with international markets, this role will develop and treat VIC/VVIC/UHNWI visiting our Manufacture in Geneva, and other regional locations. Based in our Manufacture in Plan-les-Ouates and reporting to High Watchmaking Client Director, this role will work cross functionally (HQ and Markets) at Europe level. The Europe Client Relationship Manager plays a key and strategic role in growing our Maison reputation and desirability within the region.
## Requisiti PLAYING YOUR PART Drive Client strategy and support Clients' development – 60% - You will drive qualitative high value/Les Cabinotiers sales, in line with the Maison’s strategy and scarcity guidelines - You will work off-site to grow your clients' network and to recruit new clients - You will refer prospects to Boutiques in their home Market and support their Client journey - You will work hand in hand with Boutiques to ensure the highest level of service before, during and after the sale when needed - You will manage VIC/VVIC clients' complaints and offer solutions - Collaboratively with European markets, you will leverage Maison opportunities including the Hospitality platform, deliver unique and tailor-made Client experience - You will work closely and support Boutique Managers within the Europe region, on coaching and developing their Sales team to grow the VIC/VVIC client base - Support HQ Hospitality team – 30% - You will work hand in hand with Markets and Hospitality Client Manager to support Hospitality plans for their VIC/VVIC clients coming to Geneva - You will host Clients in Switzerland out of the Manufacture, during diners, events, fairs or dedicated activations, and host them in the Manufacture together with Hospitality Client Manager - You will share post Clients’ activities/events analyses and reports with markets for local follow-up - You will participate in local, regional and international Maison Events, acting as our Ambassador - You will participate and be proactive in the enrichment of the Client experience offer, Hospitality services and overall Client treatment - You will pass on knowledge to other Client Relationship Managers/Grand Vendeurs/Sales teams - You will contribute to the administration of the Manufacture Salon-Boutique in daily operations (invoicing, shipping, after sales service, inventory, stock management in full compliance with the Maison and Richemont guidelines) together with the Hospitality Client Manager - Define yearly action plans to recruit new Clients and contribute to the development of existing ones – 10% - You will develop your own VIC/VVIC client portfolio, propose and align action plans to increase loyalty and develop high value/Les Cabinotiers sales - You will assess market opportunities and potential to target and acquire new Clients; pro-actively suggest new development opportunities (event/places/intermediaries) to recruit new VIC/VVIC Clients - You will evaluate existing Client’s journey and development within the markets/within the region, in particular sleeping VIC/VVIC clients, and contribute to (re-)activate them
Description
Dans l'univers de la Maison, nos collaborateurs de tous horizons partagent avec passion un but commun : la quête permanente de l'excellence portée par les compétences et l'engagement exceptionnels des femmes et des hommes qui travaillent dans notre Manufacture. Maison de connaisseurs en Haute Horlogerie, Vacheron Constantin n'a jamais cessé, au cours de ses plus de 269 ans d'histoire, de se créer, de s'enrichir et de se réinventer. Be One Of Not Many FOR THOSE WHO SEEK EXCELLENCE Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.
## Mansioni YOUR ROLE We are seeking a Europe Client Relationship Manager who will be responsible for generating qualitative high value sales (exceptional/Les Cabinotiers timepieces) by developing his own VIC/VVIC client portfolio, cultivating strong relationships and leveraging the Maison hospitality platform, whilst also recruiting new clients/UHNWI. Collaboratively with international markets, this role will develop and treat VIC/VVIC/UHNWI visiting our Manufacture in Geneva, and other regional locations. Based in our Manufacture in Plan-les-Ouates and reporting to High Watchmaking Client Director, this role will work cross functionally (HQ and Markets) at Europe level. The Europe Client Relationship Manager plays a key and strategic role in growing our Maison reputation and desirability within the region.
## Requisiti PLAYING YOUR PART Drive Client strategy and support Clients' development – 60% - You will drive qualitative high value/Les Cabinotiers sales, in line with the Maison’s strategy and scarcity guidelines - You will work off-site to grow your clients' network and to recruit new clients - You will refer prospects to Boutiques in their home Market and support their Client journey - You will work hand in hand with Boutiques to ensure the highest level of service before, during and after the sale when needed - You will manage VIC/VVIC clients' complaints and offer solutions - Collaboratively with European markets, you will leverage Maison opportunities including the Hospitality platform, deliver unique and tailor-made Client experience - You will work closely and support Boutique Managers within the Europe region, on coaching and developing their Sales team to grow the VIC/VVIC client base - Support HQ Hospitality team – 30% - You will work hand in hand with Markets and Hospitality Client Manager to support Hospitality plans for their VIC/VVIC clients coming to Geneva - You will host Clients in Switzerland out of the Manufacture, during diners, events, fairs or dedicated activations, and host them in the Manufacture together with Hospitality Client Manager - You will share post Clients’ activities/events analyses and reports with markets for local follow-up - You will participate in local, regional and international Maison Events, acting as our Ambassador - You will participate and be proactive in the enrichment of the Client experience offer, Hospitality services and overall Client treatment - You will pass on knowledge to other Client Relationship Managers/Grand Vendeurs/Sales teams - You will contribute to the administration of the Manufacture Salon-Boutique in daily operations (invoicing, shipping, after sales service, inventory, stock management in full compliance with the Maison and Richemont guidelines) together with the Hospitality Client Manager - Define yearly action plans to recruit new Clients and contribute to the development of existing ones – 10% - You will develop your own VIC/VVIC client portfolio, propose and align action plans to increase loyalty and develop high value/Les Cabinotiers sales - You will assess market opportunities and potential to target and acquire new Clients; pro-actively suggest new development opportunities (event/places/intermediaries) to recruit new VIC/VVIC Clients - You will evaluate existing Client’s journey and development within the markets/within the region, in particular sleeping VIC/VVIC clients, and contribute to (re-)activate them
