FR - Chef(fe) de Réception (H/F/X) — Ibis Budget

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Company descriptionHOTEL ROTARY MGALLERY GENEVERejoign a hotel member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here we believe in you and in what you bring. There are many opportunities for development and development. Every gesture, every smile, every action, helps create a positive and memorable impact for our clients, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Have the opportunity to become a Heartist®, and let your heart guide you into this world where life beats harder. Job descriptionThe Rotary Geneva MGallery is looking for a passionate, dynamic and organized Reception Chef to join its team and ensure a unique customer experience, from arrival to departure.

• Your mission: Supervise and coordinate the daily activity of the reception in order to ensure a warm, personalized and professional welcome to each guest.Ensure the quality of the customer experience throughout the stay and anticipate needs in order to create memorable moments. Manage, accompany and motivate the reception team on a daily basis. Organize planning and allocate missions according to hotel activity.Ensure compliance with MGallery and Accor quality standards and internal procedures. To monitor arrivals, departures, special requests and VIP guests.To manage any complaints with professionalism and ensure that suitable solutions are provided.To work closely with the hotel's various services to ensure smooth communication and seamless customer experience.To participate in the development of the hotel's turnover through up-selling and the valorisation of the services offered. Monitor performance and customer satisfaction indicators and implement the actions necessary to improve them.To ensure the proper management of administrative and financial operations related to reception.QualificationsYour profile We are looking for a self-sustaining, reliable, dynamic and hospitality-loving person, with a solid reception experience, ideally at a top-of-the-range establishment.You have a real sense of service, like working as a team and know how to show leadership while staying close to your employees.You are attentive to details and are committed to offering a personalized and memorable experience to each customer. Welcome and customer relationship are no longer secret to you! Your experience in reception allowed you to develop an excellent knowledge of the standards of the hotel industry and the expectations of an international clientele. Managing a team knows you. You know how to accompany, federate and grow your employees while efficiently organizing the service activity.You know how to anticipate needs, manage unforeseen situations and turn each interaction into a positive experience.You always have an eye on the performance of your service. Customer satisfaction, quality, upselling and process optimization are an integral part of your daily life. Your experience and skills include: 2-year experience in a similar position in a luxury 4 or 5-star hotel Opera Cloud Software MasteryFrench and English Mastery of an additional language is a real assetTeam spirit, rigorous and organized approachAdditional information13th month salaryCard Heartist for preferred offers Accor and partners