CRM Marketing Data Science Intern — MSC Group
- Location
- Geneva
- Contract
- Internship, Full-time
- Posted
- 3 days ago
Full description
Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
Join the CRM Marketing team at MSC Cruise for your internship, and help us create the dream holidays for our guests! For your internship, you will join the CRM Marketing Voice of Customer team. Voice of Customer is a key function that helps the company understand, measure, and improve the guest experience. You will work directly with a Data Scientist and support the team through real-world data analysis, reporting, and insight generation. Your work will contribute to business decisions that impact millions of guests across our cruise fleet. Our core data sources include guest satisfaction scores and open-text feedback collected throughout the customer journey. You will gain hands-on experience with modern analytics and customer feedback platforms while supporting day-to-day activities such as ad hoc analyses, data extraction, report automation, and exploratory projects involving machine learning and artificial intelligence. We are looking forward to reading your application. Please note that we do not offer Master’s projects, only internship.
Your Impact
- Support the CRM Marketing Voice of Customer team through real-world data analysis, reporting, and insight generation.
- Contribute to business decisions that impact millions of guests across the cruise fleet.
- Analyse guest satisfaction scores and open-text feedback collected throughout the customer journey.
- Support day-to-day activities such as ad hoc analyses, data extraction, and report automation.
- Assist with exploratory projects involving machine learning and artificial intelligence.
- Work with modern analytics and customer feedback platforms to help understand, measure, and improve the guest experience.
Your Journey so far
- Currently pursuing a Bachelor's or Master's degree in Data Science, Computer Science, Statistics, Mathematics, Artificial Intelligence, Engineering, or a related quantitative field.
- Academic exposure to data analysis, statistics, machine learning, or customer analytics.
- Experience working with datasets and deriving insights through analytical methods.
- Familiarity with survey data, customer feedback analysis, or statistical modelling is a plus.
Your Essentials
- Programing language: SQL, python.
- Good communication in English.
- Team player.
- Eagerness to learn.
- Valid internship agreement.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
Questions about this listing
What salary does MSC Group offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Geneva is CHF 57'000 - 97'000 gross per year — an estimate, not a figure communicated by MSC Group. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does MSC Group offer?
This listing is a internship and full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with MSC Group during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at MSC Group?
Use the "Apply now" button on this page — it links directly to MSC Group's original listing at careers.msccruises.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
