CRM & CS Manager — Van Cleef & Arpels
- Location
- Geneva
- Contract
- full-time
- Posted
- 13 days ago
Role overview
Reference code: JR131221 Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.
- Reference code: JR131221 Who are we?
- A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
- YOUR RESPONSIBILITIES 1/ Develop a detailed knowledge of local clientele and build dedicated action plans to develop client portfolio Understand the local client portfolio evolution & performances Identify development opportunities in collab. with boutiques, market & regional teams Support Retail management on all business KPIs to ensure a 360 approach on SA performance including Retail & Client KPIs. 2/ Orchestrate the deployment of the Maison activations and clienteling strategy and adapt to local needs & context Build relevant local client plan in 360 collaboration to support the development of each products categories Manage all local clienteling opportunities (1 to 1 and 1 to many) – support boutiques & each SA portfolio development in collab. with BTQ management Participate in the preparation of all HJ events strategy 3/ Oversee the deployment of the Maison Client Experience & monitor Client satisfaction in the market Ensure the implementation of the client treatment strategy both in-boutiques and outside of the boutiques Monitor the implementation of the Maison gifting strategy Monitor & follow-up Barometer results with boutiques and build action plan to drive Client satisfaction 4/ Oversee the deployment of the Client service offer and Service culture in the market Understand the Maison service offer and be an ambassador of the Maison service culture Assess and propose action plan to enrich client journeys and client development through CS opportunities 5/ Manage the Client & CS budget to allocate resources based on Market strategy and priorities Follow-up with Finance team and A&P on day to day monitoring Regularly and accurately analyzes results and key KPIs.
- HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Main responsibilities
- YOUR RESPONSIBILITIES 1/ Develop a detailed knowledge of local clientele and build dedicated action plans to develop client portfolio Understand the local client portfolio evolution & performances Identify development opportunities in collab. with boutiques, market & regional teams Support Retail management on all business KPIs to ensure a 360 approach on SA performance including Retail & Client KPIs. 2/ Orchestrate the deployment of the Maison activations and clienteling strategy and adapt to local needs & context Build relevant local client plan in 360 collaboration to support the development of each products categories Manage all local clienteling opportunities (1 to 1 and 1 to many) – support boutiques & each SA portfolio development in collab. with BTQ management Participate in the preparation of all HJ events strategy 3/ Oversee the deployment of the Maison Client Experience & monitor Client satisfaction in the market Ensure the implementation of the client treatment strategy both in-boutiques and outside of the boutiques Monitor the implementation of the Maison gifting strategy Monitor & follow-up Barometer results with boutiques and build action plan to drive Client satisfaction 4/ Oversee the deployment of the Client service offer and Service culture in the market Understand the Maison service offer and be an ambassador of the Maison service culture Assess and propose action plan to enrich client journeys and client development through CS opportunities 5/ Manage the Client & CS budget to allocate resources based on Market strategy and priorities Follow-up with Finance team and A&P on day to day monitoring Regularly and accurately analyzes results and key KPIs.
- HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Master's degree or equivalent Strong expertise in CRM functions, clienteling and client experience in luxury environment
- 10+ year within client functions Strong leadership, communication and interpersonal skills Proven management skills – already managed a team of 2+ Knowledge of the luxury goods industry and the jewellery/watchmaking sectors is a plus.
- Excellent analytical skills and understanding of client and retail levers.
- Strong collaboration and organisational skills Performance culture and results orientation.
- Experience in an international environment.
- Fluency in French and English.
- More than a job…it’s an experience!
- If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels.
Questions about this listing
What salary does Van Cleef & Arpels offer for this role?
Van Cleef & Arpels lists CHF 83'500 - 126'500 gross per year for this position in Geneva. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Van Cleef & Arpels offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Van Cleef & Arpels during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at Van Cleef & Arpels?
Use the "Apply now" button on this page — it links directly to Van Cleef & Arpels's original listing at careers.richemont.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
