Conseiller de Ventes (H/F) — Patek Philippe

Full description

Mission

As part of this function, you will be in charge of welcoming and following our customers in an impeccable way to identify their expectations. To offer them the most appropriate timepieces and jewellery items. You will be the guarantor of the philosophy, culture and values that Patek Philippe wishes to convey.

Responsibilities

• To welcome, inform, advise customers in order to satisfy their requests to the best and to allow a loyalty of our customers.
• To identify the customer's expectations and to try to redirect the customer to other references available with tact and diplomacy.
• To accompany the customer from the beginning to the end of the visit to our Salons.
• To ensure the client's well-being, to ensure that he feels welcome throughout his visit and that he can benefit from a customer experience to the extent of his expectations.

• Provide accurate technical and/or historical explanations to customers on the major complications.
• Offer the most appropriate Timepieces or jewellery items.
• Maintain a privileged relationship with certain customers, provide high-level technical explanations and share the historical knowledge of our products.
• Meet the company's expectations, provide excellent customer service and show the importance Patek Philippe attaches to its products and customers.

• To monitor the development of the products of the competing brands and to inform the customer about the horological activity in general through the magazines made available. - To guarantee a professional image of oneself and the Salons. - To show the customer that the Patek Philippe sellers keep their promises and that the interest of the brand is not limited to the immediate sale of the product but aims to the perfect match between the full satisfaction of the customer and that of having served it perfectly.

• To ensure the organization, preparation and performance of all tasks relating to the sale of watches and jewellery. - To promote the sharing of information and ideas on marketing and products with its hierarchy and colleagues in order to continuously improve the skills of the whole team. - To monitor sales, the preparation of all documents (invoices, received documents, etc.) including cash collection and actions in case of theft in full sharing of information.

Profile sought

• SWC of the Employé de commerce (or equivalent).
• Experience confirmed in the advice and sale of prestigious watch products.
• Excellent horological culture.
• Sense of reception and service.
• Mastery of sales techniques.
• Very good general culture.
• Excellent knowledge of history and products PPSA.
• Mastery of commercial and technical French and English (oral and written), all other additional languages an asset.
• Excellent relational sense, excellent presentation and interscient.
• Team spirit, dynamic, discretion and resistance to stress.

Reference of the post

3682