CDI - Floor Supervisor Genève (F/H) — Hermès

Full description

As Hermès models for their in-store colleagues, the Floor Supervisors guide their team to ensure the most memorable customer experience, develop sales and build lasting relationships with customers through sincere and personalized attention, with the utmost integrity. MAIN MISSIONS 1. Ambassador Hermès

• Incarnate daily Hermes values, demands and elegance.
• Ensure an irreproachable personal presentation and ensure team compliance with the standards.
• Know the history, know-how and trades of Hermes in order to transmit with authenticity the universe of the brands both customers and employees.
• Ensure an inspiring and structuring presence in the shop and adopt exemplary behavior at all Time. 2. Manager and support the team
• Participate in defining the store's objectives and the distribution of missions among advisors.
• Observe the team on a daily basis, identify the lines of progress and propose a personalized coaching.
• Motivate and unite by valuing individual and collective successes.
• Create a positive working environment based on respect, cooperation and open communication.
• Conduct regular briefings to share key information, maintain commitment and strengthen the cohesion.
• Conduct regular feedback sessions and participate actively in the annual evaluation process. 3. Offer an exceptional customer experience Sale & Service
• Accompany the team to achieve and exceed sales objectives.
• Real-time monitoring of business performance and quality of customer experience.
• Intervene in complex sales situations and ensure prompt and elegant resolution of claims.
• Personal support for clients: discovery of needs, expert advice on all categories, Cross-selling and omnichannel service.
• Ensure timely receipt, packaging and reception during periods of high activity.
• Supervise the implementation of events and animations, ensuring commitment and quality of execution Team.
• Maintain a thorough knowledge of products (new products, prices, availability, associated services). Clienteling
• Develop and retain a customer portfolio through a customized approach tailored to needs and style of each customer.
• Encourage and guide the team in customer discovery, loyalty and the creation of a lasting link.
• Ensure quality, accuracy and completeness of CRM data.
• Analyze key customer profiles and propose targeted actions related to store management. 4. Performance monitoring and business development
• Translate the store's objectives into concrete actions for the team.
• Monitor performance indicators and proactively communicate results to management and management staff.
• Propose commercial actions based on your product expertise, your understanding of trends and customer returns.
• Contribute to the construction of the assortment and optimization of the in-store offer thanks to your observations Field. 5. Ensuring operational excellence
• Ensure compliance with internal procedures, quality standards and operational rules.
• Ensure exemplary handling of products and maintenance of order and harmony in the shop.
• Participate in planning and ensure optimal coverage of the land.
• Work closely with the operations team and management to improve processes and ensure a fluid and consistent experience. The keys to your success
• Significant experience in high-end retail, ideally with operational or responsibilities team coordination on the floor.
• Ability to anticipate, listen and adapt, to adjust the customer experience and the functioning of the floor with Exactly.
• Aisance in managing complex situations, providing support and serenity to teams and clients, even during periods of frequentness.
• Autonomy, focus and mastery of digital tools, promoting effective coordination of the surface sale.
• Team spirit, collective sense and exemplary attitude, contributing to a harmonious and inspiring environment For all.
• Sense of service and detail, guaranteeing an irreproachable customer experience consistent with the standards of the Home.
• Excellent communication in French and English, and natural ease in exchanges. Responsible employer, we are committed to ethics, diversity and inclusion. Join the adventure Human Hermes