Business Development Manager — FELFEL
CHF 101'500 - 154'000
FELFEL · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 32 days ago
SalaryCHF 101'500 - 154'000
Role overview
NICE TO MEET YOU! IN SHORT
Are you a proactive relationship builder who thrives in a dynamic environment? As our Business Development Manager (80
100%) in Zurich, you will be at the heart of our customer journey.
- NICE TO MEET YOU! IN SHORT
- Are you a proactive relationship builder who thrives in a dynamic environment? As our Business Development Manager (80
- YOUR RESPONSIBILITIES
- Own and manage a large portfolio of clients from post trial engagement to renewal.
- 2+ years of professional experience in client success, account management, or a similar customer-facing role.
- Proven track record of efficiently managing and growing a large, diverse client portfolio. Confident use of CRM tools is necessary
Main responsibilities
- YOUR RESPONSIBILITIES
- Own and manage a large portfolio of clients from post trial engagement to renewal.
- Build and maintain strong, long-term relationships with key contacts to manage expectations and overall satisfaction and retention.
- Analyze client needs continuously to optimize their experience and pinpoint cross-sell or upsell opportunities.
- Drive organic growth actively within your segment to maximize account potential and business value.
- Engage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively.
- Contract negotiations, account reviews, and renewal or termination processes.
- Collaborate cross-functionally with our Acquisition, Product, Operations, and Support teams to ensure a consistent client experience.
- Provide valuable feedback to internal teams based on client insights to continuously improve our offerings and processes. WHAT TO EXPECT
Key requirements
- 2+ years of professional experience in client success, account management, or a similar customer-facing role.
- Proven track record of efficiently managing and growing a large, diverse client portfolio. Confident use of CRM tools is necessary
- Proactive, solution-oriented mindset with a sense of hospitality
- Excellent interpersonal and communication skills to connect effectively with various stakeholders.
- Ability to thrive in a fast-paced environment while building meaningful, value-driven relationships. Fluency in German and English
- Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings.
- After all, FELFEL is about good food.
- Valid work permit or Swiss passport. YOU WILL BE MEASURED BY Net Revenue Retention (NRR) Churn Rate Portfolio Growth (Cross-sell/Upsell) Client Health Score Customer Satisfaction (CSAT or NPS) OUR BENEFITS
- Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true
- Best barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine
- 5 weeks holiday per year, as well as the chance to buy an extra week of vacation
- Two full weeks of ‘work from anywhere’ per year to bring more variety to your work day
Application process
- NOW ABOUT US FELFEL VALUES
Additional details
- Are you a proactive relationship builder who thrives in a dynamic environment? As our Business Development Manager (80
- Provide valuable feedback to internal teams based on client insights to continuously improve our offerings and processes.
- Proven track record of efficiently managing and growing a large, diverse client portfolio. Confident use of CRM tools is necessary
- Ability to thrive in a fast-paced environment while building meaningful, value-driven relationships. Fluency in German and English
- Valid work permit or Swiss passport. YOU WILL BE MEASURED BY Net Revenue Retention (NRR) Portfolio Growth (Cross-sell/Upsell) Client Health Score Customer Satisfaction (CSAT or NPS)
Notes and original content
- NICE TO MEET YOU!
- Are you a proactive relationship builder who thrives in a dynamic environment?
- As our Business Development Manager (80
- WHAT TO EXPECT
- YOUR PROFILE
- Proven track record of efficiently managing and growing a large, diverse client portfolio.
- Confident use of CRM tools is necessary
- Ability to thrive in a fast-paced environment while building meaningful, value-driven relationships.
- Fluency in German and English
- Valid work permit or Swiss passport.
