B2C Payment Operations & Project Manager — Richemont
NewCHF 83'500 - 126'500
Richemont · Bellevue (GE)
- Location
- Bellevue
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 83'500 - 126'500
Role overview
Reference code: JR131360 Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories.
Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons.
At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
- Reference code: JR131360 Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories.
- Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons.
- Proficient in MS Excel, PowerPoint, Word, Visio Skills Ability to see challenges before they arise and track record of anticipating and mitigating issues Strong problem-solving skills Proven track record of owning and delivering projects on time, scope and budget with effective issue resolution Strong sense of responsibility, self-starter, well organised, good planner, able to work independently and meet deadlines Continuous improvement mindset Excellent organization skills, and ability to manage multiple responsibilities Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams Strong interpersonal skills Learning agility Analytical and quantitative skills; ability to interpret data and summarize, back up assumptions and make recommendations Strong in understanding macro trends & strategic priorities whilst being hands-on, with strong attention to detail Knowledgeable about technology Excellent English (any other language is considered an asset) #Richemont #WeCraftTheFuture Similar Jobs End Point and Workplace Engineer Save Tokyo, Japan Richemont Store Design, Planning & Construction Project Manager Save West Malling, United Kingdom Watchfinder Customer Relationship Centers Project Manager (F/M) Save Geneva, Switzerland Van Cleef & Arpels
- University degree in Finance, Business or Technology, preferable with an MBA diploma Ideally PRINCE 2 Practitioner, PMP certified or equivalent project management qualification Experience 10+ years of experience in Finance or Business in a multi-cultural, matrixed environment 8+ years of experience managing projects at a regional and global level including cross functional teams 5+ years of experience in an omnichannel B2C environment and/or Customer Payment Services preferred Proven track record managing global operations including business processes improvement, supplier management & global contracts Proficiency in data and analytics concepts, tools, and methodologies Solid experience in agile project management Demonstrated expertise in leading distributed cross-functional teams Sound knowledge of ERP systems such as SAP and Analytics tools;
Main responsibilities
- Proficient in MS Excel, PowerPoint, Word, Visio Skills Ability to see challenges before they arise and track record of anticipating and mitigating issues Strong problem-solving skills Proven track record of owning and delivering projects on time, scope and budget with effective issue resolution Strong sense of responsibility, self-starter, well organised, good planner, able to work independently and meet deadlines Continuous improvement mindset Excellent organization skills, and ability to manage multiple responsibilities Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams Strong interpersonal skills Learning agility Analytical and quantitative skills; ability to interpret data and summarize, back up assumptions and make recommendations Strong in understanding macro trends & strategic priorities whilst being hands-on, with strong attention to detail Knowledgeable about technology Excellent English (any other language is considered an asset) #Richemont #WeCraftTheFuture Similar Jobs End Point and Workplace Engineer Save Tokyo, Japan Richemont Store Design, Planning & Construction Project Manager Save West Malling, United Kingdom Watchfinder Customer Relationship Centers Project Manager (F/M) Save Geneva, Switzerland Van Cleef & Arpels
Key requirements
- University degree in Finance, Business or Technology, preferable with an MBA diploma Ideally PRINCE 2 Practitioner, PMP certified or equivalent project management qualification Experience 10+ years of experience in Finance or Business in a multi-cultural, matrixed environment 8+ years of experience managing projects at a regional and global level including cross functional teams 5+ years of experience in an omnichannel B2C environment and/or Customer Payment Services preferred Proven track record managing global operations including business processes improvement, supplier management & global contracts Proficiency in data and analytics concepts, tools, and methodologies Solid experience in agile project management Demonstrated expertise in leading distributed cross-functional teams Sound knowledge of ERP systems such as SAP and Analytics tools;
Company and context
- Our mandate for CPS Program: To manage financial assets and risks by researching & innovating, strategizing and implementing Customer Payment Services for all Group Businesses globally, across all channels in an integrated, scalable, secure and compliant way to enable the Group to Craft the Future To deliver on its mandate, CPS team is responsible to: Enable new payment services to accelerate New Retail Establish a common omnichannel payment platform Improve payment data intelligence and establish data-centric payment organization Protect brand equity from payment fraud, reputational damage & liabilities Establish and manage core strategic supplier relationships and contracts Manage CPS demand and initiative portfolio Lead cross-functional teams in designing & deploying strategic payments & services solutions Ensure excellent execution of identified strategies in full compliance with Group strategy, operating model and internal rules Simplify operational processes through automation and digitization of the CPS value chain Establishment of central Customer Payment & Services expertise HOW WILL YOU MAKE AN IMPACT?
- To support the delivery of the CPS strategic roadmap, we are recruiting a B2C Payment Operations & Project Manager – Group Customer Payment Services This role is for someone who is a self-starter, understands new technologies and is passionate about creating best in class customer experiences, is committed to operational excellence, has excellent communication skills and is able to document effectively, enjoys exploring data for insights, can build the bridge between the business and the technology teams, who has excellent project management skills.
- Specifically, the role is to: Payments Operations & Compliance: Act as a Subject Matter Expert for B2C payment activations, ensuring strict adherence to Group operational procedures and evolving regulatory requirements (e.g., 3DS, PSD2, GDPR, PCI, Scheme rules).
- Establish and continuously optimize customer payment operational processes and procedures, collaborating closely with key stakeholders across Retail, Digital, Anti-Fraud, Security, Technology, and Finance.
- Serve as an escalation point for critical operational matters and facilitate the seamless integration of newly acquired businesses into Richemont's B2C payment framework.
- Coordinate the contractual review and contract signature in collaboration with internal and external stakeholders Develop and maintain a centralized repository for contract data Operational Excellence & Process Improvement: Proactively identify and address bottlenecks and inefficiencies within payment operations and global contracts.
- Design and implement streamlined workflows and best practices to enhance efficiency and significantly reduce manual effort (e.g., MIDs review, KYC reviews, reconciliation escalations).
- Analyze existing payment flows, identify inefficiencies in configuration and payment acceptance, propose solutions to reduce transaction fees, and optimize payment methods setup across all markets.
- Develop and maintain a standardized support model for B2C payment operational queries and oversee payment platforms user access and payment accounts management (Adye, Paypal, myAccess, etc).
- Coordinate change management activities related to payment terminal fleet upgrades and regulatory changes impacting established processes.
Additional details
- Qualifications University degree in Finance, Business or Technology, preferable with an MBA diploma Ideally PRINCE 2 Practitioner, PMP certified or equivalent project management qualification Experience 10+ years of experience in Finance or Business in a multi-cultural, matrixed environment 8+ years of experience managing projects at a regional and global level including cross functional teams 5+ years of experience in an omnichannel B2C environment and/or Customer Payment Services preferred Proven track record managing global operations including business processes improvement, supplier management & global contracts Proficiency in data and analytics concepts, tools, and methodologies Solid experience in agile project management Demonstrated expertise in leading distributed cross-functional teams Sound knowledge of ERP systems such as SAP and Analytics tools;
Questions about this listing
What salary does Richemont offer for this role?
Richemont lists CHF 83'500 - 126'500 gross per year for this position in Bellevue. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Richemont offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Richemont during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at Richemont?
Use the "Apply now" button on this page — it links directly to Richemont's original listing at careers.richemont.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
