Application Support & Adoption Specialist — Pictet Group
- Location
- Geneva
- Contract
- Full-time
- Posted
- 7 days ago
Full description
Your team
Pictet Asset Services provides custody, fund services and trading solutions for external asset managers, fund managers and institutional clients. We manage every aspect of the asset servicing value chain and our range of bespoke solutions include value-adding analytics, trading strategy support and digital front-end interfaces designed to provide an unrivalled customer experience.
You will join our Technology team for a six-month assignment, helping clients and internal users make effective use of our business applications. Working with product, business and technical teams, you will combine functional support, user training and continuous improvement.
Your role
- Provide functional support, investigate user issues, assess their business impact and document them in Jira.
- Coordinate incident follow-up with application owners and technical teams, keeping users informed through to resolution.
- Assist users with access requests through established approval processes.
- Deliver application training, maintain user documentation and support release communications and User Acceptance Testing (UAT).
- Analyse recurring issues and user feedback to recommend improvements to applications, support processes and monitoring.
- Follow up on enhancement requests with Product Managers, who retain responsibility for prioritisation.
- Maintain documentation and handover records to ensure service continuity.
Your profile
- Experience in functional application support or incident coordination.
- Ability to understand business applications, investigate issues methodically and explain functionality clearly.
- Familiarity with Jira or a comparable ticketing tool.
- Analytical skills and a practical approach to improving processes.
- Organisational skills, clear communication and a service-oriented mindset.
- French at C2 level and English at B2 level, both written and spoken.
- Experience in user training, UAT or financial services would be an advantage.
- Must be resident in Switzerland
- Start date : asap
Note
FH/TM/ASAS
We will not accept any CVs via agencies
Diversity & Inclusion
Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.
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Questions about this listing
What salary does Pictet Group offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Geneva is CHF 104'500 - 183'500 gross per year — an estimate, not a figure communicated by Pictet Group. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Pictet Group offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Pictet Group during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at Pictet Group?
Use the "Apply now" button on this page — it links directly to Pictet Group's original listing at career012.successfactors.eu, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
