Administration Specialist After Sales Operations (w/m/d) — Galaxus
- Location
- Zürich
- Contract
- full-time
- Posted
- 2 days ago
Role overview
We accompany our after-sales cases on the administrative side and ensure a positive customer experience thanks to efficient, solution-oriented and competent processing.
You do not want to simply work through after-sales cases, but really solve them?
Then you are exactly right with us.
- We accompany our after-sales cases on the administrative side and ensure a positive customer experience thanks to efficient, solution-oriented and competent processing.
- You do not want to simply work through after-sales cases, but really solve them?
- You collect and monitor after-sales cases and advocate for individual solutions
- You are responsible for the process-related handling of our service and guarantee cases
- Mobile subscription: You (and your friends & family) benefit from discounted conditions on the Galaxus Mobile subscription.
- Employee offers: As an employee you benefit from special prices (for your own needs) on our entire range
Main responsibilities
- You collect and monitor after-sales cases and advocate for individual solutions
- You are responsible for the process-related handling of our service and guarantee cases
- Proactively obtain credits from our service partners and contribute significantly to the efficient completion of our warranty cases
- In the daily exchange with service partners, forwarders and buyers, you keep the overview
- You actively question the status quo, tackle it and drive process optimization
- You process every request competently and solution-oriented, with the aim of inspiring our customers. Requirements
- 2 years: in the field of material processing with direct customer contact
- Very good knowledge of Microsoft 365 and ERP systems
- Service comes first: you don’t give up until the solution really fits
- Teamwork is yours, independent work as well.
What the company offers
- Mobile subscription: You (and your friends & family) benefit from discounted conditions on the Galaxus Mobile subscription.
- Employee offers: As an employee you benefit from special prices (for your own needs) on our entire range
- Further benefits Switzerland: Benefit from 25 days of holidays, exclusive employee prices in the shop, mobile, Internet and TV subscriptions at the company rate and other benefits.
Application process
- Application & Contact Anna Redka
Additional details
- You process every request competently and solution-oriented, with the aim of inspiring our customers.
- You use creativity and initiative to solve problems and achieve goals No education/training required in German (negotiation certain) English (advantageous) French (advantageous) Italian (advantageous)
- Note for personnel service providers For this position we only consider direct applications.
Notes and original content
- for personnel service providers For this position we only consider direct applications.
- Requirements
- You use creativity and initiative to solve problems and achieve goals
- No education/training required
- in German (negotiation certain)
- English (advantageous)
- French (advantageous)
- Italian (advantageous)
- Cosa of Friamo
Questions about this listing
What salary does Galaxus offer for this role?
Galaxus lists CHF 73'500 - 111'500 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Galaxus offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Galaxus during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Galaxus?
Use the "Apply now" button on this page — it links directly to Galaxus's original listing at jobs.migros.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
