[Universal Genève] - Head of Retail Excellence and Conciergerie (f/m/x) — Breitling
- Location
- Geneva
- Contract
- full-time
- Posted
- 21 days ago
Role overview
Founded in 1894, Universal Genève is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance.
Known as the “Couturier de la Montre”, the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.
Today, Universal Genève enters a new chapter.
- Founded in 1894, Universal Genève is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance.
- Known as the “Couturier de la Montre”, the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.
Application process
- now!
Additional details
- You sit between HQ and the boutique floor, setting the standards, KPIs, and processes that allow every market to perform at the level the Maison demands, while ensuring every client-facing moment is stitched together without a seam showing. Your Craft: Retail Operations & Standards
- You will oversee stock and merchandising management, ensuring inventory levels, product presentation, and replenishments consistently reflect the Maison standards across all locations. Conciergerie & VIC Experience
- You will ensure that every interaction with a VIC or VVIC client reflects the Maison’s standards of discretion, warmth, and absolute attention to detail. After-Sales & Client Delivery
- You will support the Boutique Director in building the boutique’s internal culture of excellence, coaching the team on service standards and best practices. What Will Make You Successful:
- Home office (depending on position requirements) Development opportunities
Notes and original content
- You sit between HQ and the boutique floor, setting the standards, KPIs, and processes that allow every market to perform at the level the Maison demands, while ensuring every client-facing moment is stitched together without a seam showing.
- Your Craft: Retail Operations & Standards
- You will oversee stock and merchandising management, ensuring inventory levels, product presentation, and replenishments consistently reflect the Maison standards across all locations.
- Conciergerie & VIC Experience
- You will ensure that every interaction with a VIC or VVIC client reflects the Maison’s standards of discretion, warmth, and absolute attention to detail.
- After-Sales & Client Delivery
- You will support the Boutique Director in building the boutique’s internal culture of excellence, coaching the team on service standards and best practices.
- What Will Make You Successful:
- Home office (depending on position requirements)
- Referral program
Questions about this listing
What salary does Breitling offer for this role?
Breitling lists CHF 83'500 - 126'500 gross per year for this position in Geneva. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Breitling offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Breitling during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at Breitling?
Use the "Apply now" button on this page — it links directly to Breitling's original listing at careers.breitling.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
