Technician:in / Supporter:in (2nd Level) IT, Network & Consumer Electronics (FR) — Brack.Alltron AG
- Location
- Mägenwil
- Contract
- full-time
- Posted
- 26 days ago
Role overview
Tasks
- Processing technical support requests by telephone, e-mail and at the technical desk in French
- Information on repair status and opening and documentation of repair cases (RMA)
- Performing error diagnosis on devices, components and systems
- Testing and preparation of equipment for further processing at service points
- Regular exchange with suppliers, manufacturers and external service points
- Ensuring a solution-oriented and high level of customer service in the after-sales sector
- Administrative activities for compliance with internal and external service level agreements (SLA)
- Monitoring and controlling of the RMA processes incl.
Compliance with lead times
- Support of the team in day-to-day support operations and deputies if necessary Requirements
- Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment
- Very good knowledge of French and German
- Other languages are beneficial
- First experience in technical support or customer service
- Comprehensive knowledge and flair in the fields of IT, network technology or consumer electronics and electrical engineering
- Structured and solution-oriented working method with rapid comprehension
- You have in-depth knowledge of the operating systems of Microsoft (Windows), Apple and Google (Android)
- You are strongly customer- and solution-oriented, recognize needs precisely and implement them successfully thanks to empathy and communication strength We offer:
- Perks: Attractive perks in the Brack online shop as well as lunch perks and staff restaurants in Mägenwil and Willisau.
- Recreation: At least 5 weeks of vacation, in addition there is the possibility for holiday purchase and unpaid vacation.
- Development: Internal training in the own Academy as well as financial participation in external further education.
- Family: 18 weeks of paid maternity leave with extension and 4 weeks of paid paternity leave.
- Insurance: Supercompulsory – 100% continued pay and full financing of the sickness allowance insurance by the employer.
- Mobility: free parking, financial participation in public transport and pool vehicles for business meetings.
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 employees and generates over one billion sales.
The company exists because a person had the courage to find new ways and go them.
Our success story shows that through each individual, something great is created together and we love our uniqueness.
Contacts
- Processing technical support requests by telephone, e-mail and at the technical desk in French
- Information on repair status and opening and documentation of repair cases (RMA)
- Performing error diagnosis on devices, components and systems
- Testing and preparation of equipment for further processing at service points
- Regular exchange with suppliers, manufacturers and external service points
- Ensuring a solution-oriented and high level of customer service in the after-sales sector
- Administrative activities for compliance with internal and external service level agreements (SLA)
- Monitoring and controlling of the RMA processes incl. Compliance with lead times
- Support of the team in day-to-day support operations and deputies if necessary Requirements
- Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment Very good knowledge of French and German; Other languages are beneficial
Additional details
- Monitoring and controlling of the RMA processes incl. Compliance with lead times
- Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment Very good knowledge of French and German; Other languages are beneficial
Notes and original content
- Monitoring and controlling of the RMA processes incl.
- Compliance with lead times
- Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment
- Very good knowledge of French and German;
- Other languages are beneficial
Questions about this listing
What salary does Brack.Alltron AG offer for this role?
Brack.Alltron AG lists CHF 62'000 - 94'000 gross per year for this position in Mägenwil. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Brack.Alltron AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Brack.Alltron AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA residents living in the border zone of the country adjoining Canton Aargau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at Brack.Alltron AG?
Use the "Apply now" button on this page — it links directly to Brack.Alltron AG's original listing at jobs.brackalltron.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
