Senior Business Analyst — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- 10 days ago
Role overview
Job Summary 1.
Define scope and manage business requirements for assigned projects from high level user journeys to detailed functional requirements for system development/enhancement or process improvement throughout the project lifecycle.
- Job Summary 1.
- Define scope and manage business requirements for assigned projects from high level user journeys to detailed functional requirements for system development/enhancement or process improvement throughout the project lifecycle.
- Plan, prepare and conduct/facilitate sessions for business requirements gathering and ensure requirements specifications/project deliverables are produced with quality on timely basis. 2.
- Prepare and present/propose to stakeholders as-is and to-be models relevant to project scope, including modeling process flow/system flow, defining functional requirements & data specifications and system integrations logics, as part of the requirements specifications documentation/user story preparation process with consideration to optimize user journey and enhance user experience where feasible. 3.
- Education & Experience 1.
- Experience in General and/or Life insurance with in-depth understanding of insurance products and processes.
Main responsibilities
- Plan, prepare and conduct/facilitate sessions for business requirements gathering and ensure requirements specifications/project deliverables are produced with quality on timely basis. 2.
- Prepare and present/propose to stakeholders as-is and to-be models relevant to project scope, including modeling process flow/system flow, defining functional requirements & data specifications and system integrations logics, as part of the requirements specifications documentation/user story preparation process with consideration to optimize user journey and enhance user experience where feasible. 3.
- Identify functional improvement & technical development areas and ideate & define to-be model / solution design with technical teams. 4.
- Develop and maintain requirement traceability matrix and prioritize requirements with stakeholders with alignment to project objectives and timeline. 5.
- Collaborate with project manager and technology team to define project scope, develop high-level project plan and perform risk assessment. 6.
- Perform quality review checks on project deliverables from project teams where required. 7.
- Design test scope & develop test plans, manage/perform and support testing, and conduct training/change management activities. 8.
- Manage post implementation activities including incident resolution/problem solving with root cause analysis, stakeholder engagement activities, lessons learnt for improvement, etc. 9.
- Education & Experience 1.
- Bachelor’s degree in Business IT, Business Information Systems, IT Management, Computing, Business Administration or related fields. 2.
Key requirements
- Education & Experience 1.
- Experience in General and/or Life insurance with in-depth understanding of insurance products and processes.
- Experience in Agile and Waterfall methodologies.
- Strong process modeling, analytical/numeracy, problem-solving and system design skills.
- Experience in digital transformation or system/platform modernization projects in General and/or Life insurance.
Application process
- Adapt and apply appropriate delivery methodologies such as SCRUM or Waterfall, where assessed to be best suited for the specific project.
- We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Additional details
- Responsibilities 1.
- Let’s continue to grow together!
Notes and original content
- Proficiency with Ms Visio or other process modeling tools, JIRA, Confluence and other tools for project/system delivery.
- Location(s): MY
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 142'000 - 249'500 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at https://careers.zurich.com/job/Kuala-Lumpur-Senior-Business-Analyst/1360910857/, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
