IT Service Delivery Manager (a), 80-100% — Bachem AG
- Location
- Bubendorf
- Contract
- full-time
- Posted
- 22 days ago
Role overview
To drive our continuous organic growth, we are constantly looking for highly qualified professionals.
To strengthen our team in Global IT, we are looking for a dedicated IT Service Delivery Manager (a), 80-100% Your tasks:
Own core ITSM processes — Lead Incident, Problem, Configuration and Event Management globally, ensuring SLA compliance and alignment with SOPs/ITIL.
- To drive our continuous organic growth, we are constantly looking for highly qualified professionals.
- To strengthen our team in Global IT, we are looking for a dedicated IT Service Delivery Manager (a), 80-100% Your tasks:
- 7+ years in IT Operations, Service Management or a related technical field, including Service Operations or Service Delivery Management
- Hands-on experience in Incident, Problem, Configuration and/or Event Management; Major Incident Management is an advantage ITIL Foundation certification required;
Key requirements
- 7+ years in IT Operations, Service Management or a related technical field, including Service Operations or Service Delivery Management
- Hands-on experience in Incident, Problem, Configuration and/or Event Management; Major Incident Management is an advantage ITIL Foundation certification required;
- ITIL Intermediate/Expert an asset.
Application process
- Strong cross-domain technical expertise across infrastructure, applications, databases, and security, with a deep understanding of their interdependencies—including modern workplace devices, application servers, and backend platforms
- Strong analytical skills to identify patterns, correlations and root causes, with the ability to lead technical RCA calls
- Excellent communication skills, translating technical detail into business- and user-friendly language
- Strong facilitation and leadership under pressure, with the ability to work across global teams and manage stakeholders at all levels
- Experience with monitoring, log analysis and service management platforms (e.g., ServiceNow, LogicMonitor). Our offer:
- A dynamic and rapidly growing work environment with internal development and training opportunities
Additional details
- To strengthen our team in Global IT, we are looking for a dedicated IT Service Delivery Manager (a), 80-100%
- Hands-on experience in Incident, Problem, Configuration and/or Event Management; Major Incident Management is an advantage ITIL Foundation certification required;
- Experience with monitoring, log analysis and service management platforms (e.g., ServiceNow, LogicMonitor).
Notes and original content
- Your tasks:
- Your profile:
- Hands-on experience in Incident, Problem, Configuration and/or Event Management;
- Major Incident Management is an advantage
- ITIL Foundation certification required;
Questions about this listing
What salary does Bachem AG offer for this role?
Bachem AG lists CHF 99'500 - 169'500 gross per year for this position in Bubendorf. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Bachem AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Bachem AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Bachem AG?
Use the "Apply now" button on this page — it links directly to Bachem AG's original listing at careers.bachem.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
