Employee customer service (m/f/d) — Selecta
CHF 68'500 - 104'000
Selecta · Kirchberg BE (BE)
- Location
- Kirchberg BE
- Contract
- full-time
- Posted
- 39 days ago
SalaryCHF 68'500 - 104'000
Role overview
Employee customer service (m/f/d) 100% The Selecta Group, headquartered in Switzerland since 1957, is Europe’s leading provider of coffee and innovative food tech solutions in the workplace and in public spaces.
Every day, we serve more than 10 million people in 16 European countries with premium coffee and drinks, snacks and fresh meals.
Our success with an annual turnover of 1.4 billion euros is due to our approx. 6,000 highly qualified, committed and passionate Selecta employees: women who create millions of moments of joy for our customers every day: women and their consumers: women.
- Employee customer service (m/f/d) 100% The Selecta Group, headquartered in Switzerland since 1957, is Europe’s leading provider of coffee and innovative food tech solutions in the workplace and in public spaces.
- Every day, we serve more than 10 million people in 16 European countries with premium coffee and drinks, snacks and fresh meals.
Application process
- We look forward to your application.
- Please apply online on the Selecta career portal.
Contacts
- No applications by e-mail or post will be considered.
Additional details
- Direct contact for customers with complaints, technical questions, complaints, feedback discussions and others Holder of customer claims and requests E2E Provides 1st-level customer support Organised professional support Keep the customer informed Ensuring customer satisfaction
- High communication capability to de-escalate situations when necessary Multitasking capabilities Fluent in national languages (DE & FR) Quick understanding
Notes and original content
- Direct contact for customers with complaints, technical questions, complaints, feedback discussions and others
- Holder of customer claims and requests E2E
- Provides 1st-level customer support
- Organised professional support
- Keep the customer informed
- Ensuring customer satisfaction
- High communication capability to de-escalate situations when necessary
- Multitasking capabilities
- Fluent in national languages (DE & FR)
- Quick understanding
