Digital Transformation Analyst — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- 6 days ago
Role overview
Digital Transformation Analyst
The Digital Transformation Analyst will play a key role in delivering Zurich's AI-led transformation agenda, partnering with business, operations, and technology teams to identify opportunities, design solutions, and drive successful implementation.
This role goes beyond traditional business analysis.
- Digital Transformation Analyst
- The Digital Transformation Analyst will play a key role in delivering Zurich's AI-led transformation agenda, partnering with business, operations, and technology teams to identify opportunities, design solutions, and drive successful implementation.
- Your Responsibilities Discovery & Business Analysis
- Lead discovery activities for transformation initiatives by understanding current-state processes, pain points, risks, and improvement opportunities.
- Facilitate workshops and stakeholder discussions to gather, validate, and prioritize business requirements.
- Support governance, audit, risk, compliance, and reporting requirements across transformation initiatives.
Main responsibilities
- Your Responsibilities Discovery & Business Analysis
- Lead discovery activities for transformation initiatives by understanding current-state processes, pain points, risks, and improvement opportunities.
- Facilitate workshops and stakeholder discussions to gather, validate, and prioritize business requirements.
- Translate business needs into clear and actionable deliverables, including PRDs, user stories, process maps, functional specifications, and business cases.
- Use data and process insights to validate assumptions, quantify opportunities, and challenge both business and technical perspectives with evidence-based recommendations.
- Conduct impact assessments and define target-state operating models, processes, and success metrics. Solution Design & Delivery
- Serve as the bridge between business users and AI engineering teams, ensuring solutions are aligned to business objectives and operational realities.
- Collaborate with developers, architects, vendors, and stakeholders to design fit-for-purpose digital and AI-powered solutions.
- Coordinate delivery activities across multiple initiatives, managing scope, dependencies, risks, timelines, and stakeholder expectations.
- Support backlog management, sprint planning, prioritization, and solution reviews throughout the delivery lifecycle.
Key requirements
- Facilitate workshops and stakeholder discussions to gather, validate, and prioritize business requirements.
- Support governance, audit, risk, compliance, and reporting requirements across transformation initiatives.
- Continuously identify opportunities to improve processes, user experiences, and solution effectiveness.
- Proven experience supporting end-to-end project or solution delivery from discovery through implementation.
- Strong stakeholder management and facilitation skills, with the ability to engage both business and technical audiences.
- Excellent analytical and problem-solving skills with a data-driven mindset.
Application process
- Lean Six Sigma methodologies to identify process optimization, automation, and efficiency opportunities.
- Support governance, audit, risk, compliance, and reporting requirements across transformation initiatives.
- Maintain project documentation, decision logs, and delivery artefacts.
- Continuously identify opportunities to improve processes, user experiences, and solution effectiveness.
- Remain flexible and adaptable as priorities evolve and the transformation strategy matures. Your Skills and Experience Required
- 3–5 years of experience in Business Analysis, Digital Transformation, Process Improvement, Project Delivery, or Operational Excellence.
- Proven experience supporting end-to-end project or solution delivery from discovery through implementation.
- Strong stakeholder management and facilitation skills, with the ability to engage both business and technical audiences.
Additional details
- Your Responsibilities Discovery & Business Analysis
- Conduct impact assessments and define target-state operating models, processes, and success metrics. Solution Design & Delivery
- Ensure requirements are technically sound by understanding end-to-end data and process flows from front-end user experience through back-end systems and integrations.
- Track adoption, benefits realization, and post-implementation enhancements. Change Management & Stakeholder Engagement
- Apply Lean Six Sigma methodologies to identify process optimization, automation, and efficiency opportunities.
- Remain flexible and adaptable as priorities evolve and the transformation strategy matures. Your Skills and Experience
- Strong communication and presentation skills, with confidence to challenge assumptions and influence decision-making.
Notes and original content
- Your Responsibilities
- Discovery & Business Analysis
- Conduct impact assessments and define target-state operating models, processes, and success metrics.
- Solution Design & Delivery
- UAT & Hypercare
- Track adoption, benefits realization, and post-implementation enhancements.
- Change Management & Stakeholder Engagement
- Remain flexible and adaptable as priorities evolve and the transformation strategy matures.
- Your Skills and Experience
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 85'500 - 150'000 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
