Digital Order & EDI Specialist (50-80%) — Rapelli - ORIOR Food AG
- Location
- Stabio
- Contract
- full-time
- Posted
- 3 days ago
Role overview
Ensure the operational management of the order process (order-to-cash), ensuring continuity, precision and compliance with timing
Manage and monitor EDI flows (ORDER, DESADV, INVOICE – EDIFACT standard), intervening in case of abnormalities
Manage manual orders and emergency processes (Notfallprozess)
Ensure document accuracy and support billing and credit notes
Manage direct contact with customers (phone and email – CH: IT / DE / FR)
Manage complaints and operational issues, ensuring its resolution and follow-up
Monitoring deliveries, delays and anomalies, intervening proactively
Update customer/material, EAN/GTIN codes and commercial conditions
Interface with planning, logistics, production, sales, administration and IT / EDI provider
Contribute to the continuous improvement of operational processes (in particular EDI and order management)
- Main responsibilities
- Ensure the operational management of the order process (order-to-cash), ensuring continuity, precision and compliance with timing
Main responsibilities
- Main responsibilities
- Ensure the operational management of the order process (order-to-cash), ensuring continuity, precision and compliance with timing
- Manage and monitor EDI flows (ORDER, DESADV, INVOICE – EDIFACT standard), intervening in case of abnormalities
- Manage manual orders and emergency processes (Notfallprozess)
- Ensure document accuracy and support billing and credit notes
- Manage complaints and operational issues, ensuring its resolution and follow-up
- Monitoring deliveries, delays and anomalies, intervening proactively
- Update customer/material, EAN/GTIN codes and commercial conditions
- Interface with planning, logistics, production, sales, administration and IT / EDI provider
- Contribute to the continuous improvement of operational processes (in particular EDI and order management)
Application process
- Applications can be sent via the “Candidati now” link.
- Your resume vitae, the latest work references and a brief statement on the reasons you want to start working with us.
- Only applications that meet the criteria required will be considered.
Contacts
- Manage direct contact with customers (phone and email – CH: IT / DE / FR)
Additional details
- Working with the team for operational coverage and asset planning Indicative age: 30 – 45 years Commercial or administrative training
- Experience of 3 – 5 years for internal sale, customer service or order management Experience in managing EDI flows (EDIFACT)
- Good mastery of computer tools (Office, Excel) Languages: Italian fluent;
- German and French (min.
- Preferable knowledge of the Swiss market and the GDO
- Good understanding of logistic flows and supply chain Advanced use of SAP and digital tools
- Capacity for continuous adaptation and improvement
- Operating experience in order management (order management / internal sales / customer service) Excellent knowledge of SAP
Notes and original content
- Working with the team for operational coverage and asset planning
- Indicative age: 30 – 45 years
- Commercial or administrative training
- Experience of 3 – 5 years for internal sale, customer service or order management
- Experience in managing EDI flows (EDIFACT)
- Good mastery of computer tools (Office, Excel)
- Languages: Italian fluent;
- Good understanding of logistic flows and supply chain
- Advanced use of SAP and digital tools
- Requirements:
