Customer quality engineer (m/f/x) & problem solving — Liebherr

Role overview

Your Responsibilities

• You analyse claims, take in charge problem solving projects using appropriate quality methods and tools (Shainin, 5 WHY, 8D),
• You track the initiated actions, coordinate Quality Rooms and animate 8D meetings as well as challenge root cause analysis,
• You give regular feedback to management and escalate serious complaints and issues,
• You organize and deploy training on problem solving methodology and ensure knowledge sharing within the company,
• You track all necessary Customer Quality KPIs in a dashboard,
• You organize and lead customer meetings and visits,
• You deploy monitoring of non-reoccurrence and lessons learned through inputs to FMEA, design rules and change management,
• You conduct reliability and statistical analysis to predict future issues in field using methods such as Weibull.

Your Profile

• You have successfully completed your studies in the field of mechanical engineering or industrial engineering,
• You have a solid experience in mastering quality methods and tools,
• You bring at least 5 years of experience on both technical and quality field including 3 years in customer quality and continuous improvement,
• You have completed related specific-training in the field of quality (i.e.

8D, VDA6.3 , Six Sigma , SHAININ, ISO 9001, etc…),

• You are proficient in French (C2) and English (C1), whereas German would be an asset (B1).

Can we inspire you to take on a responsible position in a dynamic and independent family business?

We offer you room for ideas, a secure job, modern and family-friendly employment conditions such as flexible working hours, home office, a company restaurant, training opportunities as well as many benefits.

The workplace is located in Bulle, surrounded by the wonderful nature of the Gruyère region.

In order to ensure a fair application process, we cannot accept applications by post or email.

We offer you room for ideas, a secure job, modern and family-friendly employment conditions such as flexible working hours, home office, a company restaurant, training opportunities as well as many benefits.

The workplace is located in Bulle, surrounded by the wonderful nature of the Gruyère region.

Start planning your personal and professional development with us.