Customer Claim Manager (m/f/x) — Liebherr
- Location
- Bulle
- Contract
- full-time
- Posted
- Yesterday
Role overview
Your Responsibilities
- You act as the main communication partner for our internal customers at sister plants as well as for external customers in the field of diesel engines and hydraulic products, handling complaints and warranty claims
- You are responsible for the preparation and documentation of 8D reports for customers
- You carry out statistical analyses and evaluations of field experience data for our products across various construction machinery applications
- You approve technical statements for customers and also prepare reports on product failure behavior
- You organize and monitor modification and retrofit actions at customer sites (warehouse and field), as well as regular customer meetings with sister plants and external customers Your Profile
- You have completed a commercial or technical studies, as well as additional training as a technician or engineer in the field of mechanics or business administration
- You have several years of professional experience in a similar field
- You have excellent knowledge of German, as well as very good English and/or French skills
- You have outstanding knowledge of MS Office applications and are familiar with ERP systems
- You are characterized by strong customer orientation and professional communication skills, good social competence and flexibility.
In addition, you are reliable and responsible Our offer Can we inspire you to take on a responsible position in a dynamic and independent family business?
We offer you room for ideas, a secure job, modern and family-friendly employment conditions such as flexible working hours, home office, a company restaurant, training opportunities as well as many benefits.
The workplace is located in Bulle, surrounded by the wonderful nature of the Gruyère region.
Start planning your personal and professional development with us.
In order to ensure a fair application process, we cannot accept applications by post or email.
This position is subject to a background check process; the process is conducted by our partner Aequivalent.
Then we look forward to receiving your online application.
If you have any questions, please contact Anna KOMARDINA.
The company Liebherr Machines Bulle SA is the centre of excellence for combustion engines (diesel and gas engines) and hydraulic components (axial piston pumps and motors).
- Your Responsibilities
- You act as the main communication partner for our internal customers at sister plants as well as for external customers in the field of diesel engines and hydraulic products, handling complaints and warranty claims
Main responsibilities
- Your Responsibilities
- You act as the main communication partner for our internal customers at sister plants as well as for external customers in the field of diesel engines and hydraulic products, handling complaints and warranty claims
- You are responsible for the preparation and documentation of 8D reports for customers
Application process
- You carry out statistical analyses and evaluations of field experience data for our products across various construction machinery applications
- You approve technical statements for customers and also prepare reports on product failure behavior
- You organize and monitor modification and retrofit actions at customer sites (warehouse and field), as well as regular customer meetings with sister plants and external customers Your Profile
- You have completed a commercial or technical studies, as well as additional training as a technician or engineer in the field of mechanics or business administration
- You have several years of professional experience in a similar field
- You have excellent knowledge of German, as well as very good English and/or French skills
- You have outstanding knowledge of MS Office applications and are familiar with ERP systems
- You are characterized by strong customer orientation and professional communication skills, good social competence and flexibility.
Contacts
- Location Liebherr Machines Bulle SA 7, Rue Hans-Liebherr 1630 Bulle Switzerland (CH) Contact Anna KOMARDINA +41 26 913 31 11
Questions about this listing
What salary does Liebherr offer for this role?
Liebherr lists CHF 94'500 - 143'000 gross per year for this position in Bulle. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Liebherr offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Liebherr during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Fribourg?
EU/EFTA residents living in the border zone of the country adjoining Canton Fribourg can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Fribourg's cantonal migration office or with HR during the application.
How do I apply for this position at Liebherr?
Use the "Apply now" button on this page — it links directly to Liebherr's original listing at careers.liebherr.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
