Team Leader* in Service Desk — Stadt Bern
- Location
- Bern
- Contract
- full-time
- Posted
- 2 days ago
Role overview
As of September 1, 2026 or by appointment, we are looking for you as Team Leader* in Service Desk
- As of September 1, 2026 or by appointment, we are looking for you as Team Leader in Service Desk
Company and context
- You lead and develop the service desk in professional, personnel and organizational terms (including planning, deployment and promotion of employees and learners)
- You take overall responsibility for the service desk and ensure professional, stable, efficient and future-oriented IT support operations as well as high customer satisfaction
- In your role as a process owner, you are responsible for the processes assigned to you (incident management, major incident management and problem management).
- The continuous optimization of these processes, the control of relevant KPIs and the cooperation with various interfaces are easy for you.
- You work in interdisciplinary teams and committees and actively participate in various projects
- You feel comfortable in a dynamic environment and have a strong hands-on mentality.
- Supporting your team and actively participating in day-to-day business is a matter of course for you Requirements
- ICT training completed, ideally with further training at HF or FH level, possibly comparable qualification and several years of professional experience
- In-depth knowledge of process management (further development, optimization and anchoring)
- proven, several years of leadership experience
Additional details
- Supporting your team and actively participating in day-to-day business is a matter of course for you
- Desire and joy to actively shape change, coupled with the necessary calm, endurance and solution orientation For sense and city life
Notes and original content
- Requirements
- Desire and joy to actively shape change, coupled with the necessary calm, endurance and solution orientation
- For sense and city life
Questions about this listing
What salary does Stadt Bern offer for this role?
Stadt Bern lists CHF 68'500 - 104'000 gross per year for this position in Bern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Stadt Bern offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Stadt Bern during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at Stadt Bern?
Use the "Apply now" button on this page — it links directly to Stadt Bern's original listing at jobs.bern.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
