Team leader/in QM/Complaint management (m/f/d) — SFS Group
- Location
- Heerbrugg
- Contract
- full-time
- Posted
- 18 days ago
Role overview
With our company-wide, systematic quality management, we continuously optimize our business processes and create sustainable added value for our customers.
For us, quality is not only an aspiration, but lived practice.
Do you want to actively contribute to the further development of our process and product quality and to make complaint processes effective?
- With our company-wide, systematic quality management, we continuously optimize our business processes and create sustainable added value for our customers.
- For us, quality is not only an aspiration, but lived practice.
Application process
- Experience in the 8D problem-solving process and the application of adequate methods such as Ishikawa, 5-Why Studies, etc. Willingness to travel (about 10%)
- Very good English skills in word and writing We offer:
- Clearly structured training phase with cross-department onboarding program
- Six weeks of holidays & additional holiday purchase possible Numerous sports offers & employee events Flexible mobility concept for your commute
- Own healthy pension fund with individual savings plans
- Staff restaurant with attractive prices Other benefits: https://join.sfs.com/ch/de/benefits/
Company and context
- Overall responsibility for the organization, prioritization and timely processing of internal and external complaints
- Analysis of complaints as well as initiation, control and follow-up of corrective and improvement measures
- Ensuring compliance with quality requirements in projects and processes
- Ensuring the supply of internal and external customers with specification-compliant products and services
- Ensuring timely and quality-compliant processing of customer complaints Your profile:
- Completed technical training, preferably in the fields of mechanical engineering or production engineering
- Several years of professional experience in quality management, ideally from the automotive industry
Additional details
- Then become part of our team and take on a central role in ensuring and continuously improving our quality management.
- Experience in the 8D problem-solving process and the application of adequate methods such as Ishikawa, 5-Why Studies, etc. Willingness to travel (about 10%)
- Six weeks of holidays & additional holiday purchase possible Numerous sports offers & employee events Flexible mobility concept for your commute
Notes and original content
- Your Tasks:
- Experience in the 8D problem-solving process and the application of adequate methods such as Ishikawa, 5-Why Studies, etc.
- Willingness to travel (about 10%)
- Six weeks of holidays & additional holiday purchase possible
- Numerous sports offers & employee events
- Flexible mobility concept for your commute
Questions about this listing
What salary does SFS Group offer for this role?
SFS Group lists CHF 57'500 - 87'000 gross per year for this position in Heerbrugg. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does SFS Group offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with SFS Group during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in St. Gallen?
EU/EFTA residents living in the border zone of the country adjoining Canton St. Gallen can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with St. Gallen's cantonal migration office or with HR during the application.
How do I apply for this position at SFS Group?
Use the "Apply now" button on this page — it links directly to SFS Group's original listing at join.sfs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
