Sr. Director of Guest Experience Development & Delivery — MSC Group
NewCHF 97'500 - 165'500
MSC Group · Geneva (GE)
- Location
- Geneva
- Contract
- full-time
- Posted
- 3 days ago
SalaryCHF 97'500 - 165'500
Role overview
Your Purpose The Sr.
Director of Guest Experience Development & Delivery is responsible for bringing the next generation of guest experiences to life across MSC Cruises' new class of ships.
Working closely with the Product Innovation team, this role transforms approved concepts into fully realized onboard experiences, ensuring they are operationally executable, commercially successful, and aligned with the MSC Cruises brand.
- Your Purpose The Sr.
- Director of Guest Experience Development & Delivery is responsible for bringing the next generation of guest experiences to life across MSC Cruises' new class of ships.
Application process
- industry best practices and continuous innovation to elevate onboard experiences across the fleet. Cross-Functional Leadership
- Lead collaboration across Newbuild, Operations, Marketing, Revenue Management, architects, designers, and external partners to successfully deliver new guest experiences.
- Ensure alignment between ship design, construction milestones, operational readiness, and launch activities.
- Manage stakeholder expectations, priorities, risks, dependencies, and decision-making throughout the project lifecycle. Project & Delivery Management
- Oversee project plans, budgets, timelines, milestones, risks, and deliverables across multiple initiatives.
- Support the SVP with budget oversight, executive reporting, strategic recommendations, and delivery governance.
- Ensure projects are properly planned, resourced, and delivered on time, within scope, and in line with business objectives. Executive Communication
- Prepare and deliver high-impact presentations and project updates for senior leadership, including the CEO and Chairman.
Additional details
- Ensure every experience remains true to the original vision while being operationally feasible, commercially successful, and aligned with MSC Cruises' brand standards. Guest Experience Excellence
- Apply industry best practices and continuous innovation to elevate onboard experiences across the fleet. Cross-Functional Leadership
- Manage stakeholder expectations, priorities, risks, dependencies, and decision-making throughout the project lifecycle. Project & Delivery Management
- Ensure projects are properly planned, resourced, and delivered on time, within scope, and in line with business objectives. Executive Communication
- Support executive decision-making with data-driven insights, operational considerations, and guest experience perspectives.
- Foster a collaborative, accountable, innovative, and guest-first culture while developing future leadership talent. Performance & Continuous Improvement
- Drive a culture of excellence, innovation, and continuous improvement across all guest experience development activities. Your Journey so far Bachelor's degree required;
- Willingness to travel internationally up to 30%.
- Apply today to be part of a global team that is pushing boundaries and achieving something remarkable.
Notes and original content
- Ensure every experience remains true to the original vision while being operationally feasible, commercially successful, and aligned with MSC Cruises' brand standards.
- Guest Experience Excellence
- Apply industry best practices and continuous innovation to elevate onboard experiences across the fleet.
- Cross-Functional Leadership
- Manage stakeholder expectations, priorities, risks, dependencies, and decision-making throughout the project lifecycle.
- Project & Delivery Management
- Ensure projects are properly planned, resourced, and delivered on time, within scope, and in line with business objectives.
- Executive Communication
- Team Leadership
- Foster a collaborative, accountable, innovative, and guest-first culture while developing future leadership talent.
