Service Manager (w/m/d) — Migros-Genossenschafts-Bund
CHF 68'000 - 103'000
Migros-Genossenschafts-Bund · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 14 days ago
SalaryCHF 68'000 - 103'000
Role overview
The Operations directorate of the Migros Cooperative Association, Business Unit Group Technology Services, provides a variety of IT services for the Migros Group.
As an interface between the service suppliers, the business partners and the customers, you are responsible for IT service management as well as the provision of the relevant SAP and non-SAP IT corporate business services.
- The Operations directorate of the Migros Cooperative Association, Business Unit Group Technology Services, provides a variety of IT services for the Migros Group.
- As an interface between the service suppliers, the business partners and the customers, you are responsible for IT service management as well as the provision of the relevant SAP and non-SAP IT corporate business services.
- End-to-end responsibility for a service or a group of services in terms of content, costs and performance compared to agreed service levels
- Ensuring the smooth integration, optimization and further development of the service responsible
- Several years of professional experience: in the area of requirements management and control of external service providers
- Completed basic or further training: with higher professional training in computer science or comparable training as well as further training in IT service management ITIL
Main responsibilities
- End-to-end responsibility for a service or a group of services in terms of content, costs and performance compared to agreed service levels
- Ensuring the smooth integration, optimization and further development of the service responsible
- Supporting central sourcing through the preparation and transmission of information and accompanying the tender process up to service takeover
- Carrying out service/operation management audits and creating management reports
- Operational link between suppliers, Partners and customers
Key requirements
- Several years of professional experience: in the area of requirements management and control of external service providers
- Completed basic or further training: with higher professional training in computer science or comparable training as well as further training in IT service management ITIL
- Strong experience in the IT environment (cloud providers, cloud architecture, data governance, security requirements, compliance, WAN network management, brokerage)
- In-depth experience in IT service management preferably according to ITIL solution and Service-oriented personality
- Collaborative mindset for comprehensive collaboration
- Modern infrastructure: diverse work zones and modern co-working spaces with advanced equipment
- Mobile-flexible working model: Time and space flexibility in fulfilling the
What the company offers
- Experience with agile working methods (SAFe) German (fluent) English (good knowledge) French (an advantage) Cosa offriamo
Additional details
- In-depth experience in IT service management preferably according to ITIL solution and Service-oriented personality
- Experience with agile working methods (SAFe) English (good knowledge) French (an advantage)
Notes and original content
- In-depth experience in IT service management
- preferably according to ITIL
- solution and Service-oriented personality
- Experience with agile working methods (SAFe)
- German (fluent)
- English (good knowledge)
- French (an advantage)
- Cosa offriamo
