Employee customer service (m/f/d) — Selecta

Full description

Employee customer service (m/f/d) 100% The Selecta Group, headquartered in Switzerland since 1957, is Europe’s leading provider of coffee and innovative food tech solutions in the workplace and in public spaces. Every day, we serve more than 10 million people in 16 European countries with premium coffee and drinks, snacks and fresh meals. Our success with an annual turnover of 1.4 billion euros is due to our approx. 6,000 highly qualified, committed and passionate Selecta employees: women who create millions of moments of joy for our customers every day: women and their consumers: women. Sustainability is an integral part of our business and focuses on the key areas where we can make a positive contribution. Place of work Kirchberg BE Start of work immediately or by agreement Main tasks

• Direct contact for customers with complaints, technical questions, complaints, feedback discussions and others
• Holder of customer claims and requests E2E
• Provides 1st-level customer support
• Organised professional support
• Keep the customer informed
• Ensuring customer satisfaction
• Works closely with other departments to ensure problem solving
• Initiates proactive improvements for customers (e.g. planogram adjustments, preventive maintenance, etc.)
• Coordinates machine installations with the customer and other involved training departments
• Experience in remote client support or in a comparable service function
• Preferably high technical understanding (machine knowledge, system knowledge) Profile
• High communication capability to de-escalate situations when necessary
• Multitasking capabilities
• Fluent in national languages (DE & FR)
• Quick understanding
• Open-ended
• High service orientation: customer satisfaction as the top priority
• High product and service understanding of Selecta Special Advertising Have we aroused your interest? Then we would like to meet you. We look forward to your application. Please apply online on the Selecta career portal. No applications by e-mail or post will be considered.