Personnel: in Customer Service Center 100% DE/FR — Suva
- Location
- Luzern
- Contract
- full-time
- Posted
- 6 days ago
Role overview
What you do
As the first points of contact, you accept customer requests in the inbound process in several languages.
You are a real communication talent and enjoy supporting people.
- What you do
- As the first points of contact, you accept customer requests in the inbound process in several languages.
Contacts
- As a case handler, you will process enquiries in the areas of prevention, insurance and our online services holistically – from telephony and emails to 1st-level support.
- Together with the team, you ensure accessibility during service hours.
- In addition to telephony, you ensure efficient post-processing in the customer system and keep an overview even with high workloads. What you bring
- You have a commercial basic education or equivalent education and have practical experience in the contact center as well as basic knowledge in the insurance sector.
- A high level of consulting and service competence as well as self-responsible thinking and acting characterize you.
- Your German skills at native level are supplemented by very good language skills in French (minimum C1).
- Knowledge of Italian is a plus.
- You think service-oriented, recognize potential for optimization and proactively participate in the further development of processes and in the team.
- It gives you pleasure to take responsibility, make decisions and keep an overview even in challenging situations.
Additional details
- In addition to telephony, you ensure efficient post-processing in the customer system and keep an overview even with high workloads.
Notes and original content
- What you bring
Questions about this listing
What salary does Suva offer for this role?
Suva lists CHF 69'500 - 106'000 gross per year for this position in Luzern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Suva offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Suva during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at Suva?
Use the "Apply now" button on this page — it links directly to Suva's original listing at jobs.suva.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
