Responsable Customer Service Ventes Infrastructure Ferroviaire — FFS Officine (Ferrovie Federali)
- Location
- Bern
- Contract
- full-time
- Posted
- Yesterday
Role overview
Customer Service Sales Manager Railway Infrastructure 60-100% | SBB
Make Switzerland move with us.
Customer Service Sales Manager Railway Infrastructure
- Customer Service Sales Manager Railway Infrastructure 60-100% | SBB
- Make Switzerland move with us.
- Vous dirigez avec clarté et empathie, communiquez sur un pied d'égalité et abordez les conflits de manière orientée solution.
- Vous alliez pensée stratégique et conceptuelle à une capacité d'action décidée, une forte orientation service et un sens aigu de la qualité.
Key requirements
- Vous dirigez avec clarté et empathie, communiquez sur un pied d'égalité et abordez les conflits de manière orientée solution.
- Vous alliez pensée stratégique et conceptuelle à une capacité d'action décidée, une forte orientation service et un sens aigu de la qualité.
- Vous disposez de plusieurs années d'expérience managériale dans une fonction comparable ainsi que d'une expérience en vente et en conduite fonctionnelle.
- Maîtrise des systèmes SAP et CRM ainsi qu'une pratique confirmée de la mise en œuvre des exigences en matière de compliance et d'audit.
- Formation en économie d'entreprise ou formation postgrade au niveau HES/Université.
- Excellente maîtrise de l'allemand (niveau C2) et idéalement français (niveau B1).
- Des connaissances en anglais ou en italien constituent un atout.
Application process
- here
- What awaits you.
- In this key role, you design Customer Service in the field of sales for railway infrastructure and ensure that service delivery and billing are transparent, compliant with the rules and focused on customer satisfaction.
- You will work closely with the Sales and Partner Management teams, service providers and customers, with a tangible impact on the quality and efficiency of services.
- You will join a motivated team, based on trust, service orientation and cooperation, in which you will actively contribute to culture and performance.
- You develop processes in a targeted manner to make workflows even more efficient and deploy suitable digital distribution solutions.
- Internal training and professional development opportunities will support you in expanding your scope of action.
- What you can make move.
Contacts
- Unfortunately, applications by email will not be considered. Telephone + 41 51 220 20 29
- [email protected] FAQs for candidates About the position Job ID 103697
- Barbara Berberat, Head of Railway Infrastructure Sales E-Mail: [email protected]
- From 3.8.2026 telephone +41 79 227 14 32
Additional details
- We will contact you again no later than 10 working days after receiving your application. Final decision September 2026 About the application process Recruiting Support SBB FAQs for candidates About the position
- Barbara Berberat, Head of Railway Infrastructure Sales E-Mail: [email protected]
- As an employer, we also know how to be flexible when it comes to reconciling work and private life. Welcome to diversity
- This is why we are committed to a work environment in which all employees can leverage their individual strengths, experiences and mentalities. Career and development
- CFF also participates in external continuing training which serves the interests of both employees and the company in the form of a financial contribution and/or time made available.
Notes and original content
- Apply here
- We will contact you again no later than 10 working days after receiving your application.
- Final decision September 2026
- Application
- About the application process
- Recruiting Support SBB
- Telephone + 41 51 220 20 29
- [email protected]
- FAQs for candidates
- About the position
Questions about this listing
What salary does FFS Officine (Ferrovie Federali) offer for this role?
FFS Officine (Ferrovie Federali) lists CHF 113'000 - 192'000 gross per year for this position in Bern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does FFS Officine (Ferrovie Federali) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with FFS Officine (Ferrovie Federali) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at FFS Officine (Ferrovie Federali)?
Use the "Apply now" button on this page — it links directly to FFS Officine (Ferrovie Federali)'s original listing at jobs.sbb.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
