Solution Team Lead Customer Order Process Automation (w/m/d) — PostFinance
- Location
- Bern
- Contract
- Full-time
- Posted
- 16 days ago
Full description
As Head of Solution Team Customer Order Process Automation (COPA), you take on responsibility at the interface of customers, technology and innovation. Together with your team, you digitize and automate end-to-end customer processes so that issues can be handled easily, quickly and digitally. With your sense of technological trends, your leadership experience and your implementation strength, you create the framework for successful, self-organized teams. This will help PostFinance further expand its position as a digital innovation leader in the Swiss financial world.
As a line manager of the solution team “Customer Order Process Automation”, you are also part of the management team of IT Banking Journeys.
You can do that.
- Together with the Solution Product Owner and the Solution Architecture Owner, you will form the professional leadership in the trio for the Solution Team Customer Order Process Automation as part of our Enterprise Agile Delivery Organization.
- You are responsible for the delivery capability of the entire solution team with around 100 employees and optimize throughput, quality and resource use together with the delivery team leads.
- You work closely with relevant suppliers and ensure their smooth integration
- You ensure that obstacles are solved within the Solution Team and in cooperation beyond your own Solution Team
- You create optimal working conditions to make the organization more agile and innovative and to promote the leadership of increasingly self-organized teams
- You promote continuous learning and challenge and promote systematic development
- You embody agile values and principles, live an Agile Growth Mindset and actively support Agile Leaders and the organization in the application of agile practices and the development of the corresponding mindset
You bring that with you
- Tertiary degree in computer science, business informatics and/or business administration
- Several years of experience in a management position, for example as a line manager in an agile environment, as a Release Train Engineer or Agile Leader
- Extensive practical experience in the application and further development of agile practices and frameworks (e.g. SAFe, Scrum, Kanban, DevOps) as well as in agile product and software development
- Strong communication skills with strength in moderation and conflict resolution
- In-depth experience in team and personnel development as well as organizational development and change management
- Knowledge of process automation with Camunda, UiPath and individual developments based on Java and Spring Boot as an additional advantage
- Complete knowledge of German and good knowledge of English in words and writing
Questions about this listing
What salary does PostFinance offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Bern is CHF 113'000 - 192'000 gross per year — an estimate, not a figure communicated by PostFinance. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does PostFinance offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with PostFinance during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at PostFinance?
Use the "Apply now" button on this page — it links directly to PostFinance's original listing at jobs.postfinance.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
