Mitarbeiterin / Mitarbeiter Empfang — Universitäre Psychiatrische Dienste Bern (UPD)

Full description

COO Münsingen

Do you want to become the business card of a major medical institution? At the University Psychiatric Center Bern (UPZ), you have the chance to make a significant contribution as the first contact person at the telephone exchange and reception. In this central position, you are the first face and the first voice to welcome our patients and visitors – and ensure that the operation runs smoothly. With your friendly, professional and service-oriented nature, you ensure a smooth reception and efficient administrative handling. You will also keep an overview in challenging situations, coordinate requests and support the interprofessional teams in their daily tasks. This makes an important contribution to professional patient care.

Your tasks

• You operate the telephone exchange and the reception switch
• You register unregistered patients with the nurse and coordinate various requests and concerns
• You monitor the alarm system, acknowledge and forward alarms and support in case of medical emergencies according to the applicable regulations
• You work closely with the security service and coordinate relevant information as well as the transfer during shift changes
• You manage keys, badges and access permissions and control the corresponding IDs
• You manage the general email inbox, update rosters, and maintain lists of arrivals and absences
• You support with administrative and organizational tasks, such as postal distribution, parking management, orders and billing
• You coordinate short-term patient transports, process travel assignments in the clinic information system ORBIS and organize accompanying services as well as other necessary services if required.
• You support the introduction of learners if necessary and take over the task of practical trainers if you are interested

Your profile

• You have a completed commercial education or a comparable qualification and ideally bring experience in the reception area or administration
• You have a good knowledge of the common MS Office applications and are confident in using digital work equipment
• You communicate fluently in German in word and writing, other languages are an advantage
• You are an open, open and team-oriented personality with a well-groomed appearance and professional manners
• You convince through your high willingness to provide services, social skills and pleasure in contact with different people
• You work independently, reliably and in a structured way and keep calm and overview even in hectic or demanding situations
• You think networked, act responsibly and are sensitive to the concerns of people with mental illness
• You are flexible and ready to take on irregular working hours and assignments on weekends

The UPZ

The Universitäre Psychiatrische Zentrum Bern (UPZ) is the leading centre of excellence for psychiatry and psychotherapy in the capital region. It ensures psychiatric care in the Canton of Bern along the entire supply chain, from early diagnosis to outpatient, day-care and inpatient therapies to rehabilitation and forensics. With more than 30 locations, the UPZ offers a comprehensive supply network. In addition, the UPZ makes an important contribution in the areas of teaching, training and further education as well as research.

Your place of work

University Psychiatric Center Bern (UPZ) Hunzigenallee 1, 3110 Münsingen