Leiterin / Leiter Servicedesk — Universitäre Psychiatrische Dienste Bern (UPD)
- Location
- Bern
- Contract
- Full-time
- Posted
- 74 days ago
Full description
ICT Directorate
As head of the service desk of the UPZ Bern, you are responsible for the efficient organization and management of a team that acts as the first point of contact for more than 1,000 employees – whether from the medical or psychological field, care or administration. This is not about anonymous implementation, but about real thinking, fast implementation and active support. You ensure that the service is fast, solution-oriented and empathetic and work closely with the specialist areas to ensure smooth processes. With your leadership approach, you promote the development of your team and actively contribute to the development of the service desk as a proactive support.
Your tasks
- You take over the professional and organizational management of the service desk and ensure smooth operation and continuous development
- You support your team with patience, know-how and heart – and ensure that 1st-level support cases are handled efficiently and customer-oriented
- You coordinate the prioritization and processing of tickets in the ITSM tool, keeping an eye on quality, deadlines and service level agreements
- You actively promote the expansion and maintenance of the IT knowledge base and ensure clear, comprehensible and sustainable documentation
- You are responsible for the lifecycle management of end-user devices – from procurement to rollout to decommissioning
- You create and maintain comprehensible service descriptions and make the services of the service desk transparent
- Ensure support for conference and meeting rooms so that meetings start smoothly at any time
Your profile
- You have completed an IT education or an equivalent qualification – ideally supplemented by further training in the field of leadership or IT service management
- You have several years of experience in the service desk or IT support and have already taken on leadership responsibility
- You are safe and routine with the MS Office range and ITSM tools
- You convince with strong communication and leadership skills as well as a high level of service awareness
- You have a very good knowledge of German – every other language is a welcome plus
The UPZ
The Universitäre Psychiatrische Zentrum Bern (UPZ) is the leading centre of excellence for psychiatry and psychotherapy in the capital region. It ensures psychiatric care in the Canton of Bern along the entire supply chain, from early diagnosis to outpatient, day-care and inpatient therapies to rehabilitation and forensics. With more than 30 locations, the UPZ offers a comprehensive supply network. In addition, the UPZ makes an important contribution in the areas of teaching, training and further education as well as research.
Your place of work
University Psychiatric Center Bern (UPZ) Bolligenstrasse 111, 3000 Bern 60
Questions about this listing
What salary does Universitäre Psychiatrische Dienste Bern (UPD) offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Bern is CHF 115'000 - 160'000 gross per year — an estimate, not a figure communicated by Universitäre Psychiatrische Dienste Bern (UPD). The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Universitäre Psychiatrische Dienste Bern (UPD) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Universitäre Psychiatrische Dienste Bern (UPD) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at Universitäre Psychiatrische Dienste Bern (UPD)?
Use the "Apply now" button on this page — it links directly to Universitäre Psychiatrische Dienste Bern (UPD)'s original listing at ohws.prospective.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
