Lead Group IT Service Desk (w/m/d) — Komax
- Location
- Dierikon
- Contract
- full-time
- Posted
- Today
Role overview
Your tasks
Own and continuously enhance End-User Services, including IT Helpdesk, Service Desk, 1st Level Support, and End-User Computing, ensuring reliable and business-focused service delivery.
Ensure stable, secure, and efficient IT operations while delivering an outstanding end-user experience through high-quality support services and effective issue resolution.
- Your tasks:
- Own and continuously enhance End-User Services, including IT Helpdesk, Service Desk, 1st Level Support, and End-User Computing, ensuring reliable and business-focused service delivery.
- At least 10 years of experience in IT support.
- At least 5 years of experience in a leadership role.
Key requirements
- At least 10 years of experience in IT support.
- At least 5 years of experience in a leadership role.
- Strong technical background and experience in the areas of ITSM Standards, IT Helpdesk, 1st Level Support, End-User Services, End-User Computing (EUC) and Modern Workplace.
- Bachelor’s degree in computer science or related field.
- Entrepreneurial and business-minded thinking Languages: German and English
- Ability to focus under pressure and strong communication skills. Problem-solving skills Willingness to travel Your benefits:
- Your new workplace in Dierikon is newly built and equipped with state-of-the-art technology and work equipment.
- Your workplace is located in one of the modern open-plan offices, which also have inspiring meeting zones and a large terrace for various employee events.
- Komax AG offers its employees flexible working time models.
- Komax AG is committed to the further training of its employees and offers, for example, free internal English courses or access to selected attractive learning platforms.
- At the Dierikon site, there are also modern break rooms and the option of discounted lunch in a neighboring partner restaurant.
- Haben Sie Fragen?
Contacts
Additional details
- Entrepreneurial and business-minded thinking Languages: German and English
- Ability to focus under pressure and strong communication skills. Problem-solving skills Willingness to travel
Notes and original content
- Your profile:
- Entrepreneurial and business-minded thinking
- Languages: German and English
- Ability to focus under pressure and strong communication skills.
- Problem-solving skills
- Willingness to travel
- Your benefits:
Questions about this listing
What salary does Komax offer for this role?
Komax lists CHF 114'500 - 195'000 gross per year for this position in Dierikon. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Komax offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Komax during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at Komax?
Use the "Apply now" button on this page — it links directly to Komax's original listing at jobs.komaxgroup.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
