Incident- und Problem Manager/-in — Confederazione Svizzera
- Location
- Zollikofen
- Contract
- Part-time
- Posted
- 2 days ago
Full description
Put to the Point
If it burns, you keep control.
- Date of entry: 01.12.2026
- By agreement
- Type of employment: perpetual
- Reference No: 609-19248
- Location: Eichenweg 3, 3052 Zollikofen
You can make this contribution
- Promote compliance with quality standards and support efficient ticket processing
- Monitor, optimize and continuously develop incident and problem management processes according to ITIL
- Ensure root cause analysis, lead problem meetings, be continuously informed and ensure that actions are implemented
- As a central contact person, ensure transparent communication with specialist areas, management and customers
- Conduct data analyses for the proactive identification of causes of disruption and potential for improvement
This makes you unique
- Higher education (FH/HF) in business informatics or a comparable qualification with corresponding professional experience
- Several years of experience in incident and problem management as well as in-depth knowledge of ITIL V4 and BMC ITSM Remedy
- Analytical thinking and the ability to develop sustainable solutions and communicate appropriately
- Strong customer and service orientation, coupled with an independent, resilient and flexible working method
- Very good knowledge of two official languages and good knowledge of English
We offer this
- Working for Switzerland: We are committed to the Swiss success model and work for the benefit of the population.
- Living diversity: Thanks to equal opportunities, we develop our skills and bring in different perspectives.
- Healthy at work: We support and advise our employees in the field of physical and mental health.
How much (B)IT is in you?
We
- the Federal Office for Informatics and Telecommunications (BIT)
- are the future-oriented and agile office. With us, curious minds, ambitious makers and innovative thought leaders are developing a wide range of digital solutions for Switzerland. We support and promote mobile and location-independent work. In this way, our team players can design their work flexibly and individually where possible
- for the compatibility of family and work. In addition, we maintain an open you culture at BIT and promote you and your future with a broad range of training and further education.
Additional information
Please apply through our application management system. Click on “Apply now”. When filling this position, we do not consider personnel service providers.
Questions about this listing
What salary does Confederazione Svizzera offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zollikofen is CHF 94'500 - 143'000 gross per year — an estimate, not a figure communicated by Confederazione Svizzera. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Confederazione Svizzera offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Confederazione Svizzera during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at Confederazione Svizzera?
Use the "Apply now" button on this page — it links directly to Confederazione Svizzera's original listing at career74.sapsf.eu, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
