Incident- und Problem Manager/-in — Confederazione Svizzera
NewCHF 94'500 - 143'000
Confederazione Svizzera · Zollikofen (BE)
- Location
- Zollikofen
- Contract
- other
- Posted
- 2 days ago
SalaryCHF 94'500 - 143'000
Role overview
Promote compliance with quality standards and support efficient ticket processing
Monitor, optimize and continuously develop incident and problem management processes according to ITIL
Ensure root cause analysis, lead problem meetings, be continuously informed and ensure that actions are implemented
- Promote compliance with quality standards and support efficient ticket processing
- Monitor, optimize and continuously develop incident and problem management processes according to ITIL
Description
- Promote compliance with quality standards and support efficient ticket processing
- Monitor, optimize and continuously develop incident and problem management processes according to ITIL
- Ensure root cause analysis, lead problem meetings, be continuously informed and ensure that actions are implemented
