ICT-Supporter/in Service Desk 80-90% — yellowshark AG

Full description

18.09.2026 ICT Supporter/in Service Desk 80-90 % 3005 Bern (Hybrid) IT support

• Permanent employment

Hybrid Wage band 75,000 - 90,000 CHF Potential (2-3 years) up to 1'000 CHF 01 Future employer 02 Your task Prioritize, document and complete support requests across all channels with a high initial resolution rate – independently analyze and resolve hardware, software, network and communication problems Solve challenging first- and second-level cases and coordinate them with engineering, service management and external partners Staging, provisioning and maintenance of workstation systems, mobile devices and peripherals Support of presentation and AV technology in the classrooms – Management of user accounts and access rights in the school network – Introduce team members and learners into support processes and provide professional support Ensure inventory, procurement, knowledge base, documentation and BYOD support at gibb locations 03

Benefits

• Participation in external training
• Independent organization of the Daily Business
• Flexible annual and trusted working hours
• Free days for volunteer work
• Leisure Benefits
• Guaranteed hybrid or home office work
• Good public transport

04 Your profile – Completed basic computer science education: ICT specialist/woman EFZ or computer scientist/in EFZ – Several years of professional experience in ICT support, especially in the first level and ideally in the second level – In-depth knowledge of Windows clients, Microsoft 365, Entra ID and Intune as well as networks Experience in mobile device support (iOS, Android, macOS) is an advantage – Secure handling of ticket systems and incident management – Strong analysis and problem-solving skills. Cases you lead independently until the conclusion Experience in the coordination of internal and external partners as well as enjoyment of knowledge transfer Service-oriented, helpful and resilient personality with a professional appearance – Very good knowledge of German in word and writing. English skills are beneficial 05 Worth knowing The gibb Vocational School Bern is a cantonal educational institution in which about 7,000 young people are taught in more than 60 professions. In addition, we train about 1,000 professionals at all stages of professional development. The service desk is the face of computer science: all inquiries from our learners, teachers and employees are brought together here, personally, by phone or via the ticket system. As an experienced ICT supporter or experienced ICT supporter, you solve first-level support cases independently and with a high initial solution rate. On site or in the field support you support our users and ensure that the equipment for the teaching and the daily work of the administrative staff works reliably. More demanding cases are handled at level 2nd level in close cooperation with the engineering team. You actively pass on your knowledge to your team and maintain contact with partners and suppliers. In the computer science department, you can expect a dynamic and innovative working environment that you can participate in developing. We focus on agile workflows, contemporary organizational structures and a culture of mutual appreciation. In addition to fair employment conditions, we offer you the following benefits: – A versatile and responsible job with direct contact with learners, teachers and employees. – The opportunity to actively shape gibb’s support processes, standards and ICT landscape. – Opportunities for professional and personal further education. – An attractive working environment with modern technologies and a supportive team. Other Recommendations Apply now Unfortunately, we cannot currently support applications from your region. Contact person T E-mail To the team Application process 01 Submit your application in 10 minutes 02 Examination of documents 03 Reply within 5 days Job ticker Get the latest job offers directly into your mailbox. Spontaneous application You take the initiative, we examine suitable job offers. PREVIOUS JOB NEXT JOB Have we aroused your interest? Send your application in 3 easy steps. Apply now Unfortunately, we cannot currently support applications from your region.