Head of Customer Information (60-100%) — Ferrovia Retica (RhB)
- Location
- Chur
- Contract
- other
- Posted
- Yesterday
Role overview
Nel nuovo settore Informazione alla clientela ass mi un ruolo dirigenziale centrale con ampio-pasque di manovra.
Guidi il tuo team, sviluppi ulteriormente standard e the processi e garantisci che i nostri vicano-gazioni tempestive, chiare e affidabili in ogni-tuazione operative.
- Nel nuovo settore Informazione alla clientela ass mi un ruolo dirigenziale centrale con ampio-pasque di manovra.
- Guidi il tuo team, sviluppi ulteriormente standard e the processi e garantisci che i nostri vicano-gazioni tempestive, chiare e affidabili in ogni-tuazione operative.
- Overall responsibility for a uniform, understandable and high-quality customer information in the case of a rule and event across all channels
- as well as clear processes and responsibilities including ensuring their company-wide implementation and compliance as well as monitoring the information quality (punctuality, consistency, comprehensibility)
Main responsibilities
- Overall responsibility for a uniform, understandable and high-quality customer information in the case of a rule and event across all channels
- as well as clear processes and responsibilities including ensuring their company-wide implementation and compliance as well as monitoring the information quality (punctuality, consistency, comprehensibility)
- Management of the cooperation/co-ordination with internal and external partners (transnationally)
- Personal management and promotion of employees in the field of customer information Requirements
- Higher training (HF/FH/Uni) in business administration, sales/marketing, communication or transport/tourism with business training
- Multi-year professional experience in operational (öV-) operating processes and/or customer information/customer service or customer management
- Personnel and/or professional management experience as well as experience in change and improvement processes (KVP)
- High level of communication ability and enforcement skills with high customer orientation and ability to address complex issues in an appropriate, precise and understandable manner. convey
- Analytic and decision-making personality with pronounced systemic thinking, high resilience and safe action in dynamic or critical situations We offer - 2nd class general subscription
- free tickets and discounts on train trips abroad
Application process
- Definition of the strategic orientation of the customer information and ensuring the implementation of the target image Customer information secure and guarantee the consistent application of the industry standard Customer information Switzerland throughout the company
- Responsibility for the overall control and further development of the system architecture, data flows and interfaces
- Definition of binding standards, guidelines
- If you want to tell us your motivation, you still have the possibility in our application tool.
Contacts
- In qualità di Responsabile Informazione alla clientela, be it the sconsabile di un'informazione orientala ai-vixi su tutti i canali.
- Roland Ackermann will be happy to answer any questions you may have from August 3rd.
- The selection process starts from August 3rd, 2026.
- Until then we ask you for patience and wish you during the sunny summer days.
- The fact that you want to make a difference with us is the biggest motivation for us.
- Therefore, we do not need a letter of motivation at this point.
Additional details
- Personal management and promotion of employees in the field of customer information
- High level of communication ability and enforcement skills with high customer orientation and ability to address complex issues in an appropriate, precise and understandable manner.
- Analytic and decision-making personality with pronounced systemic thinking, high resilience and safe action in dynamic or critical situations We offer - 2nd class general subscription
- paid mobile phone and subscription for business and private use flexible part-time models
- attractive social benefits and pension fund with very good services additional purchase of holidays
- Contact Roland Ackermann will be happy to answer any questions you may have from August 3rd.
Notes and original content
- Requirements
- Analytic and decision-making personality with pronounced systemic thinking, high resilience and safe action in dynamic or critical situations
- We offer - 2nd class general subscription
- paid mobile phone and subscription for business and private use
- flexible part-time models
- attractive social benefits and pension fund with very good services
- additional purchase of holidays
Questions about this listing
What salary does Ferrovia Retica (RhB) offer for this role?
Ferrovia Retica (RhB) lists CHF 57'500 - 87'000 gross per year for this position in Chur. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Ferrovia Retica (RhB) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Ferrovia Retica (RhB) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Graubünden?
EU/EFTA residents living in the border zone of the country adjoining Canton Graubünden can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Graubünden's cantonal migration office or with HR during the application.
How do I apply for this position at Ferrovia Retica (RhB)?
Use the "Apply now" button on this page — it links directly to Ferrovia Retica (RhB)'s original listing at rhb.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
