Head of Customer and Family Assistance / Member of the GL 80-100 % — Concara (Domicil & Spitex Bern)
- Location
- Bern
- Contract
- full-time
- Posted
- 2 days ago
Role overview
Tasks
- Overall responsibility for customer and family support in the Bern West living space with 5 locations and management of 4 employees
- Advice and support for interested parties, customers: inside, relatives, social services and referees to our diverse range of services (housing with and without services, comprehensive care, specialized dementia care and day care)
- Coordination of the entire admission process along the customer journey – from registration to entry and exit
- Conduct of visits and consultations for customers:inside and relatives in the living space
- Competent support for financing, social security and administrative matters
- Promotion of cross-cutting and interdisciplinary cooperation
- Participation in the management of Bern West, strategic and operational projects and active participation in change processes
Requirements
- Higher education in social work, care, case management or equivalent qualification
- High communicative and empathetic abilities
- Experience in counselling older people and their relatives
- Overall responsibility for customer and family support in the Bern West living space with 5 locations and management of 4 employees
- Advice and support for interested parties, customers: inside, relatives, social services and referees to our diverse range of services (housing with and without services, comprehensive care, specialized dementia care and day care)
Main responsibilities
- Overall responsibility for customer and family support in the Bern West living space with 5 locations and management of 4 employees
- Advice and support for interested parties, customers: inside, relatives, social services and referees to our diverse range of services (housing with and without services, comprehensive care, specialized dementia care and day care)
- Coordination of the entire admission process along the customer journey – from registration to entry and exit
- Conduct of visits and consultations for customers:inside and relatives in the living space
- Competent support for financing, social security and administrative matters
- Promotion of cross-cutting and interdisciplinary cooperation
- Participation in the management of Bern West, strategic and operational projects and active participation in change processes Requirements
- Higher education in social work, care, case management or equivalent qualification Leadership experience
- High communicative and empathetic abilities
- Experience in counselling older people and their relatives
Company and context
- Organizational and coordination talent Strategic and business thinking and action Safe handling of digital systems Teamwork and flexibility We offer:
- Financial and/or time support for internal and external training
- 5 weeks holiday, from 45 years 6 weeks, from 55 years 7 weeks
- Versatile and demanding work in an exciting and dynamic environment
- Acting responsibly in a motivated and supportive working environment
- Many design possibilities in a meaningful working environment
- Domicil offers senior citizens stationary services in care and care.
- With more than 20 locations and around 1,600 employees, Domicil is the number 1 in long-term care in the Canton of Bern.
- Under the umbrella of Concara, we are working together with Spitex Bern for integrated all-round care.
- The habitat Bern West comprises the five locations Domicil Hausmatte, Domicil Schwabgut, Domicil Competence Center Dementia Bethlehemacker, Domicil Baumgarten and the retirement home Fellergut.
Additional details
- Participation in the management of Bern West, strategic and operational projects and active participation in change processes
- Higher education in social work, care, case management or equivalent qualification Leadership experience Organizational and coordination talent Strategic and business thinking and action Safe handling of digital systems Teamwork and flexibility
Notes and original content
- Requirements
- Higher education in social work, care, case management or equivalent qualification
- Leadership experience
- Organizational and coordination talent
- Strategic and business thinking and action
- Safe handling of digital systems
- Teamwork and flexibility
Questions about this listing
What salary does Concara (Domicil & Spitex Bern) offer for this role?
Concara (Domicil & Spitex Bern) lists CHF 115'000 - 160'000 gross per year for this position in Bern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Concara (Domicil & Spitex Bern) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Concara (Domicil & Spitex Bern) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at Concara (Domicil & Spitex Bern)?
Use the "Apply now" button on this page — it links directly to Concara (Domicil & Spitex Bern)'s original listing at jobs.domicilbern.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
