Head of Administration / Customer Service (m/f/d) — JUMBO
- Location
- Bern
- Contract
- permanent
- Posted
- Yesterday
Role overview
Mission
- Mission
- You are looking for a varied position with responsibilities and can offer flexibility in working hours
- You speak perfectly in French and have good knowledge of German, combine relational ease and sense of teamwork Discounts and reductions: Conditions of engagement: Working time: Continuing training: Sustainable development: Communication: Health: Your contact person Nina Iacomini HR Marketing
- You have already led a team and you know how to unite your collaborators around the goals to be achieved by showing both listening and leadership
- You are organized and effective in the field, have good stress management, appreciate interaction with clients and their satisfaction is at the heart of your daily concerns
- You benefit from an CFC in the trade or from a recognized training in the sale and justify a few years of experience in a similar position
Main responsibilities
- You are looking for a varied position with responsibilities and can offer flexibility in working hours
- You speak perfectly in French and have good knowledge of German, combine relational ease and sense of teamwork Discounts and reductions: Conditions of engagement: Working time: Continuing training: Sustainable development: Communication: Health: Your contact person Nina Iacomini HR Marketing
- Vous recherchez un poste varié à responsabilités et pouvez offrir de la flexibilité au niveau des horaires de travail
Key requirements
- You have already led a team and you know how to unite your collaborators around the goals to be achieved by showing both listening and leadership
- You are organized and effective in the field, have good stress management, appreciate interaction with clients and their satisfaction is at the heart of your daily concerns
- Vous êtes au bénéfice d'un CFC dans le commerce ou d'une formation reconnue dans la vente et justifiez de quelques années d'expérience dans un poste similaire
- Vous avez déjà dirigé une équipe et vous savez fédérer vos collaborateurs autour des objectifs à atteindre en faisant preuve à la fois d'écoute et de leadership
- Vous êtes organisé et efficace sur le terrain, avez une bonne gestion du stress, appréciez l'interaction avec les clients et leur satisfaction est au cœur de vos préoccupations quotidiennes
- Vous vous exprimez parfaitement en français et avez des bonnes connaissances de l'allemand, alliez aisance relationnelle et sens du travail en équipe
What the company offers
- You benefit from an CFC in the trade or from a recognized training in the sale and justify a few years of experience in a similar position
Company and context
- You are the guarantor of the organization and the realization of the cash in the store while ensuring to the satisfaction the customers
- You track orders and after-sales service by supporting customer requests and complaints
- You are responsible for freight management systems and processes and for the proper functioning of the caisse office and assist the manager in his administrative tasks.
- You manage a small team and establish optimal resource planning while respecting the budget, you motivate and lead your employees by setting clear goals for them.
- You drive your staff with firmness, tact and respect in order to promote a pleasant working environment and contribute to their training and skills development
Additional details
- You speak perfectly in French and have good knowledge of German, combine relational ease and sense of teamwork Discounts and reductions: Conditions of engagement: Continuing training: Sustainable development: Your contact person
Notes and original content
- Qualifications
- You speak perfectly in French and have good knowledge of German, combine relational ease and sense of teamwork
- Discounts and reductions:
- Conditions of engagement:
- Working time:
- Continuing training:
- Sustainable development:
- Communication:
- Your contact person
- Nina Iacomini
Questions about this listing
What salary does JUMBO offer for this role?
JUMBO lists CHF 77'500 - 118'500 gross per year for this position in Bern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does JUMBO offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with JUMBO during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at JUMBO?
Use the "Apply now" button on this page — it links directly to JUMBO's original listing at jobs.coopjobs.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
