Customer Service Center (all) — BKW
CHF 49'500 - 75'000
BKW · Nidau (BE)
- Location
- Nidau
- Contract
- part-time
- Posted
- 63 days ago
SalaryCHF 49'500 - 75'000
Role overview
Your tasks
- Your tasks
Application process
- We look forward to your online application.
- About us BKW offers its customers international complete solutions in the areas of energy, buildings and infrastructure.
- We employ around 11,500 people.
- Together we build networks, produce energy, plan and implement energy-efficient buildings and design sustainable living spaces of tomorrow.
- For this we need you: people with ideas and commitment.
- Join us and make a valuable contribution to society and our environment!
Contacts
- Receiving and administrative processing of registrations, relocations and de-registrations from private and SME customers via telephone, email and online portal
- Independent, timely processing of customer inquiries on all channels in accordance with operational planning
- Writing written customer correspondence in accordance with internal standards
- Maintenance and mutation of customer master data in compliance with quality and process specifications
- Advice on products, services and tariffs as well as support in passive sales
- Processing and documentation of simple complaints in the defined competency framework
- Ensuring high service quality and actively maintaining customer relationships Your strengths
- Completed basic commercial training (EFZ) or a comparable qualification
- Experience in customer service or in an administrative function
- Experienced dealing with private and/or SME customers;
Company and context
- High resilience, self-organization and ability to work in a team At BKW Power Grid we are shaping a reliable energy future through innovative solutions, responsibility and close cooperation.
- Diversity is a central success factor: different backgrounds, perspectives and skills strengthen our teams and our solutions.
- Find out more about how we live diversity at Power Grid here.
- We do not accept inquiries from personnel service providers.
Additional details
- Confident use of MS Office and common IT systems Strong customer and service orientation
Notes and original content
- Confident use of MS Office and common IT systems
- Strong customer and service orientation
