Customer Service Advisor (all) — SWICA Gesundheitsorganisation
- Location
- Genève
- Contract
- full-time
- Posted
- 30 days ago
Role overview
An advisory service combining empathy and competence makes all the difference.
As a customer advisor at SWICA, you actively participate in the satisfaction of our customers.
Your personal development is also important to us.
- An advisory service combining empathy and competence makes all the difference.
- As a customer advisor at SWICA, you actively participate in the satisfaction of our customers.
- We act, take our responsibilities and focus our thoughts on solutions.
- Hand in hand, with our customers.
- With the SWICA Market Academy and the support provided for obtaining the AFA insurance intermediary diploma, your development will be continuous – within a motivated team, where your ideas will be taken into account and can grow with you. This is how you contribute to health
- With annualized working time, at least five weeks of vacation and the possibility of taking unpaid leave, you benefit from time for yourself when you need it.
Main responsibilities
- We act, take our responsibilities and focus our thoughts on solutions.
- Hand in hand, with our customers.
- This is why we have been number 1 in customer satisfaction for years.
- We trust you and encourage your autonomy.
- We value your work and reward it, with a fleet discount from various car manufacturers, an annual package and a generous contribution to the costs of basic and additional insurance, for you and your family.
- We offer you perspectives.
- With our generous continuing education program, we support your professional and personal development, in your current roles and for your future ambitions.
- Because health comes first.
- With our corporate health management system and regional offers, we ensure your well-being.
- And in the event of health problems: 100% maintenance of net salary.
Key requirements
- With the SWICA Market Academy and the support provided for obtaining the AFA insurance intermediary diploma, your development will be continuous – within a motivated team, where your ideas will be taken into account and can grow with you. This is how you contribute to health
What the company offers
- With annualized working time, at least five weeks of vacation and the possibility of taking unpaid leave, you benefit from time for yourself when you need it.
Application process
- measures aimed at maintaining the portfolio and winning back customers
- Communicate decisions regarding risk analysis to clients What sets you apart from others
- CFC Commercial employee or equivalent training
- Experience in the insurance or brokerage field AFA certification
- Blank criminal record extract and prosecution office
- Excellent oral and written communication in French and English, German an asset Very good command of common IT tools Sense of discretion and confidentiality
- Ability to communicate easily, relational ease
- Autonomy, professional conscience and taking initiative Why SWICA
Contacts
- Manage touchpoints on time in the areas of telephony, email, postcodes, processing of tasks from CRM, physical mail
- Advise and sell insurance solutions adapted to the client's needs
- Ensure optimal service aimed at customer satisfaction and portfolio maintenance
- Establish offers and correspondence in the private client sector
- Monitoring and active processing of offers sent
Additional details
- With the SWICA Market Academy and the support provided for obtaining the AFA insurance intermediary diploma, your development will be continuous – within a motivated team, where your ideas will be taken into account and can grow with you. This is how you contribute to health
- Apply measures aimed at maintaining the portfolio and winning back customers
- Communicate decisions regarding risk analysis to clients What sets you apart from others
- Experience in the insurance or brokerage field
- Excellent oral and written communication in French and English, German an asset Very good command of common IT tools Sense of discretion and confidentiality
- Autonomy, professional conscience and taking initiative
Notes and original content
- With the SWICA Market Academy and the support provided for obtaining the AFA insurance intermediary diploma, your development will be continuous – within a motivated team, where your ideas will be taken into account and can grow with you.
- This is how you contribute to health
- Communicate decisions regarding risk analysis to clients
- What sets you apart from others
- AFA certification
- Excellent oral and written communication in French and English, German an asset
- Very good command of common IT tools
- Sense of discretion and confidentiality
Questions about this listing
What salary does SWICA Gesundheitsorganisation offer for this role?
SWICA Gesundheitsorganisation lists CHF 60'500 - 91'500 gross per year for this position in Genève. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does SWICA Gesundheitsorganisation offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with SWICA Gesundheitsorganisation during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at SWICA Gesundheitsorganisation?
Use the "Apply now" button on this page — it links directly to SWICA Gesundheitsorganisation's original listing at jobs.swica.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
