Kundenbetreuer:in Flottenmanagement Geschäftskunden — PostAuto AG

Full description

As part of Post Company Cars, you will ensure that our fleet management functions smoothly and vehicles, processes and data converge reliably. With you, our business customers can always count on a professional service!

You can do that.

• You are the first contact person (first-level support) for our business customers (postal and/or third-party companies) and ensure comprehensive support.

• You answer telephone and written customer inquiries in German, French and English competently and solution-oriented.

• You are responsible for entering and leaving the assigned business vehicles as well as the quality of the vehicle data.

• Transport, delivery, vehicle change and return processes you control with partner garages, coordinate rental vehicles and ensure timely processing.

• Ensure that all required documents are available on time and in full, and help ensure that our data and fleet information is always up-to-date.

• You work with insurance companies and road transport offices, order fuel cards and insurance certificates and take care of the billing.

You bring that with you

• You have experience in customer support and have good oral knowledge of German and French (minimum level B2).

• As part of the 40% workload, you can set up the working days Thursday and Friday well.

• Independent work, a high sense of responsibility and quality as well as good organizational and coordination skills distinguish you.

• You are customer- and solution-oriented and have a quick understanding.

• When dealing with the PC, especially with MS Office, you are well-versed and keep an overview and a cool head even in hectic situations.