Customer Experience Manager (h/f) 80-100% — Groupe Mutuel
- Location
- Lausanne
- Contract
- other
- Posted
- —
Role overview
To define the course's target vision, you develop its strategy and translate customer/e/s and business needs into a prioritized CX roadmap By controlling the performance of the course, you analyze the KPI business, experience and operational in order to measure the impact of the actions and adjust the priorities Through structured management of the initiatives, you pilot a cross-cutting portfolio, prioritize high-value actions and coordinate key stakeholders By relying on customer data and returns, you map the routes, identify the irritants and transform the insights into concrete actions Because the coherence of the journey is essential, you drive governance bodies, evaluate the impact of initiatives and contribute to strategic arbitrations Through your commitment to continuous improvement, you optimize the journeys, simplify the processes and contribute to digital transformation as well as to the dissemination of CX culture.
Groupe Mutuel is one of Switzerland's leading insurance groups, headquartered in Martigny (Valais).
The company offers a wide range of insurance and pension products for individuals and businesses across Switzerland.
- To define the course's target vision, you develop its strategy and translate customer/e/s and business needs into a prioritized CX roadmap By controlling the performance of the course, you analyze the KPI business, experience and operational in order to measure the impact of the actions and adjust the priorities Through structured management of the initiatives, you pilot a cross-cutting portfolio, prioritize high-value actions and coordinate key stakeholders By relying on customer data and returns, you map the routes, identify the irritants and transform the insights into concrete actions Because the coherence of the journey is essential, you drive governance bodies, evaluate the impact of initiatives and contribute to strategic arbitrations Through your commitment to continuous improvement, you optimize the journeys, simplify the processes and contribute to digital transformation as well as to the dissemination of CX culture.
- Groupe Mutuel is one of Switzerland's leading insurance groups, headquartered in Martigny (Valais).
Description
To define the course's target vision, you develop its strategy and translate customer/e/s and business needs into a prioritized CX roadmap By controlling the performance of the course, you analyze the KPI business, experience and operational in order to measure the impact of the actions and adjust the priorities Through structured management of the initiatives, you pilot a cross-cutting portfolio, prioritize high-value actions and coordinate key stakeholders By relying on customer data and returns, you map the routes, identify the irritants and transform the insights into concrete actions Because the coherence of the journey is essential, you drive governance bodies, evaluate the impact of initiatives and contribute to strategic arbitrations Through your commitment to continuous improvement, you optimize the journeys, simplify the processes and contribute to digital transformation as well as to the dissemination of CX culture. Groupe Mutuel is one of Switzerland's leading insurance groups, headquartered in Martigny (Valais). The company offers a wide range of insurance and pension products for individuals and businesses across Switzerland.
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Questions about this listing
What salary does Groupe Mutuel offer for this role?
Groupe Mutuel lists CHF 83'500 - 126'500 gross per year for this position in Lausanne. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Groupe Mutuel offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Groupe Mutuel during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA residents living in the border zone of the country adjoining Canton Vaud can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at Groupe Mutuel?
Use the "Apply now" button on this page — it links directly to Groupe Mutuel's original listing at groupemutuel.csod.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
