Customer Care Advisor — OMEGA SA

Full description

Introduction of society

OMEGA is a prestigious watch brand worldwide known for its quality, precision and innovation requirements for over 170 years. Our watches are among the most beautiful in the world and are characterized by their state-of-the-art technology and timeless style.

Over the course of our long history, we have broken records of precision, redefined sporting timing and maintained our position at the cutting edge of Haute Horlogerie.

As an international brand, we are always interested in meeting future colleagues wishing to contribute to the work of our teams on almost every continent with their talents, ambitions and inspirations.

Description of post

You deliver a service up to the standards of a large watch house, ensuring the management of interactions with our local and international final customers, via all our channels (e-mail, telephone, live chat, social networks).

You accurately analyze the expectations of your interlocutors throughout the customer journey, before, during and after purchase, and provide personalized answers that are relevant and consistent with the brand image. You are actively contributing to strengthening the relationship with customers, while supporting our business partners. You are also involved in Customer Care initiatives, including CRM, content, communications and continuous improvement projects.

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• Profile

To benefit from a proven experience in customer relations, you have excellent editorial skills in French, German and English, both spelling and stylistic (Italian is an asset).

With a high sense of service, you are rigorous, diplomatic and a high level of professional requirement. You know how to embody the codes and values of a luxury brand in each of your interactions. Organized and reliable, you appreciate teamwork while demonstrating autonomy. You approach situations with discernment, flexibility and a resolutely oriented mind solutions and customer satisfaction.

Languages

EN / ALL / ANG