Customer Care Advisor — OMEGA SA

This position is no longer active. Below you'll find the original details and similar positions.

Geographic detail

This page corresponds to the job slug customer-care-advisor-omega-biel-bienne (trailing token: Omega Biel Bienne).

The reference location stated in the job ad is Biel/Bienne, Canton of Ticino. Remote-tagged roles still retain the city reference for tax, contract and G Permit enrolment purposes.

Original description

## Introduction of society OMEGA is a prestigious watch brand worldwide known for its quality, precision and innovation requirements for over 170 years. Our watches are among the most beautiful in the world and are characterized by their state-of-the-art technology and timeless style. Over the course of our long history, we have broken records of precision, redefined sporting timing and maintained our position at the cutting edge of Haute Horlogerie. As an international brand, we are always interested in meeting future colleagues wishing to contribute to the work of our teams on almost every continent with their talents, ambitions and inspirations. ## Description of post You deliver a service up to the standards of a large watch house, ensuring the management of interactions with our local and international final customers, via all our channels (e-mail, telephone, live chat, social networks). You accurately analyze the expectations of your interlocutors throughout the customer journey, before, during and after purchase, and provide personalized answers that are relevant and consistent with the brand image. You are actively contributing to strengthening the relationship with customers, while supporting our business partners. You are also involved in Customer Care initiatives, including CRM, content, communications and continuous improvement projects. ## • Profile To benefit from a proven experience in customer relations, you have excellent editorial skills in French, German and English, both spelling and stylistic (Italian is an asset). With a high sense of service, you are rigorous, diplomatic and a high level of professional requirement. You know how to embody the codes and values of a luxury brand in each of your interactions. Organized and reliable, you appreciate teamwork while demonstrating autonomy. You approach situations with discernment, flexibility and a resolutely oriented mind solutions and customer satisfaction. ## Languages EN / ALL / ANG

Job details

  • Company: OMEGA SA
  • Position: Customer Care Advisor
  • Location: Biel/Bienne, Ticino
  • Sector: Orologeria di lusso
  • Expired on: 2026-09-01

More jobs at OMEGA SA

Similar jobs in Ticino

Browse our complete job board with over 1000 active positions in Ticino.

Search for more jobs near Biel/Bienne: Jobs in Ticino

Find your next opportunity as a cross-border worker in Switzerland.

Information for cross-border workers

OMEGA SA is located in Biel/Bienne in the Canton of Ticino. Cross-border workers need a G Permit, renewable annually, to work in Switzerland. The Canton of Ticino applies withholding tax at variable rates on gross income. Since 2024, the New Tax Agreement introduces concurrent taxation between Italy and Switzerland.

Swiss social contributions include AVS (5.3%), unemployment insurance (1.1%) and LPP (occupational pension). Use our free tax simulator to calculate your net salary and compare the cost of living between Switzerland and Italy.

G permit and residence. To apply for this position as a cross-border worker you must reside in an Italian municipality within the 20 km border zone (Lombardy or Piedmont) and return home at least once a week. The employer files the G permit at the cantonal migration office after the contract is signed: first issuance takes 2-6 weeks and is then renewed yearly. Full-time remote work from Italy is not compatible with cross-border status; extended absences from the Italian home (more than a working week without returning) jeopardise the fiscal regime.

Net salary and the 2024 fiscal agreement. The gross salary advertised here is withheld at source by the Swiss employer at effective rates between 5 % and 19 % in the Canton of Ticino depending on income, marital status and dependants. Cross-border workers hired on or after 1 January 2024 fall under the new Italy-Switzerland concurrent regime: Italy taxes foreign employment income while granting a tax credit on Swiss withholding up to 80 %, declared in section RW of the Italian tax return. Together with social charges the typical gross-to-net gap is 18-28 %. For a personalised calculation on the gross offered by OMEGA SA open the salary simulator.

Commute and quality of life. Working in Biel/Bienne means a daily commute that depends on which crossing you use: Brogeda (A2 motorway) and Chiasso-strada cover the Mendrisiotto and Luganese areas; Stabio and Gaggiolo serve commuters from the Varese province; Ponte Tresa is the historic gateway for Luino and the Verbano lake region. At peak times a Como-Lugano leg runs 25-50 minutes; Varese-Lugano typically takes 35-60. For those considering relocation to Ticino, average rent for a 3.5-room flat in Lugano is CHF 1,500-2,200/month, against EUR 600-900 for an equivalent unit in the province of Como. The Swiss healthcare network (LAMal) offers shorter access times than the Italian SSN but at a monthly premium of CHF 350-500 per adult — a substantial line item in any net-vs-net comparison.

Frequently asked questions

What is the net salary for a cross-border worker in Ticino?
Net salary depends on gross income, marital status and number of children. In the Canton of Ticino, withholding tax ranges from about 2% to 15%. Together with AVS-AI-IPG (5.3%), unemployment insurance (1.1% up to CHF 148,200/year) and LPP (7-18% by age), the typical gross-to-net gap is 18-28%. Use our simulator for a personalised calculation against this listing.
Do cross-border workers need Swiss LAMal health insurance?
New cross-border workers since 2024 must enrol in Swiss LAMal within 3 months of starting work, unless they exercise the right of option to stay in the Italian SSN. Premiums vary by canton, insurance model (standard, family doctor, telmed, HMO) and deductible (CHF 300 minimum up to 2,500 maximum): compare LAMal premiums.
How do I get a G permit to work in the Canton of Ticino?
The G permit is filed by the employer at the cantonal migration office after the contract is signed. First issuance takes 2-6 weeks; the permit is renewed yearly up to the contractual limit. You must reside in an Italian municipality within the 20 km border zone (Lombardy or Piedmont) and return home at least once a week. Full-time remote work from Italy is not compatible with the status.
13th-month salary, vacation and overtime: what does Swiss law say?
The 13th salary is not statutory but is standard practice in Ticino and almost always specified in the contract: paid in December or split into two tranches (June + November). Minimum statutory holiday is 4 weeks (5 weeks for under-20s and over-50s with seniority). Overtime above 40-45 weekly hours, under the Labour Act (LL), is compensated with a 25% premium or equivalent time off within 14 weeks.
What documents do I need to apply for a Swiss job?
For the initial application: CV (European or Swiss format, in a cantonal language), cover letter, and a recent work certificate. After the contract is signed: valid ID card (passport recommended), Italian residence certificate, birth certificate for the G-permit filing, and — for regulated sectors (healthcare, schools, security) — recognition of the Italian degree by SBFI/SEFRI or the relevant cantonal authority, a process that takes 3-6 months.

Similar open positions in Ticino →