Customer Assistance Administrator m/w/d — Victorinox
- Location
- Schwyz
- Contract
- full-time
- Posted
- 11 days ago
Role overview
General information Identifier 2026-258 DESCRIPTION OF THE AUTHORITY Job Title Customer Assistance Administrator m/f/d Description of tasks
- General information Identifier 2026-258 DESCRIPTION OF THE AUTHORITY Job Title Customer Assistance Administrator m/f/d Description of tasks
Contacts
- Processing of customer inquiries via IMS, e-mail, telephone, social media and in personal contact in different languages
- Support for concerns around online orders, deliveries, payments, returns and loss shipments
- Support for end customers, business partners and retail stores in after-sales, service and repair issues
- Recording of replacement deliveries and small parts as well as initiating escalations if necessary
- Cooperation in the maintenance and further development of standardized answers in the knowledge base
- Close cooperation with quality management, e-commerce, product management and other internal specialist areas Profile
- Commercial Basic Education or Bachelor in Business Administration
- At least three years of professional experience in customer service, customer care or service environment
- Very good knowledge of German and English, French and other languages are beneficial
- Experience with Salesforce or a comparable Inquiry Management System (IMS) is an advantage
Additional details
- Internal courses and leisure activities as well as support for external training Modern working time models
Notes and original content
- Internal courses and leisure activities as well as support for external training
- Modern working time models
Questions about this listing
What salary does Victorinox offer for this role?
Victorinox lists CHF 69'500 - 106'000 gross per year for this position in Schwyz. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Victorinox offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Victorinox during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Schwyz?
EU/EFTA residents living in the border zone of the country adjoining Canton Schwyz can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Schwyz's cantonal migration office or with HR during the application.
How do I apply for this position at Victorinox?
Use the "Apply now" button on this page — it links directly to Victorinox's original listing at victorinox-career.talent-soft.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
